ComplaintsforNewa Endymed
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Complaint Details
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Initial Complaint
09/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is a warranty scam. I was a repeat customer of this company. I had a device (white) purchased several years ago that worked well for several years. Near the end of its useful life, it stopped doing the full cycle and would go "cold" before finishing the task. The interval got shorter and shorter so it was no longer usable and I decided to buy a replacement device in a different color (red). Unfortunately, the new (red) device began doing the same thing (turning off before end of cycle) after only a few months of ownership. Because this was a problem that got worse over time, I sought replacement of this defective device under the 1 year warranty. **** sent me a return label and I returned it with assurance from them that they would send me a replacement.Much to my shock, after they received the device, they refused to honor the warranty because they claimed the serial number was not legible. Newa is 100% responsible for how the serial number is applied. Because this is a handheld device used with gel (with your hand right over the serial number each time you use it with a wet gel) - and they have merely printed the serial number in water soluble ink - it looks like this is a scam to avoid ever honoring their warranty if the device has been used in any meaningful way.Newa could easily emboss or engrave the serial number or otherwise place it so it does not rub off after a few uses with the gel. But it appears they want to deceive people into thinking the item is warrantied when in fact the warranty won't be honored because the serial number will nearly always be "illegible" after a few uses. That looks like fraud to me. Customer service was rude as well. I wanted a replacement but at this point do not want anything more to do with this company.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.