ComplaintsforFreehold Nissan of New Jersey, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Defendant Freehold Nissan, now known as Raceway Freehold Nissan along with the managers *************************, and *******************************, alleging violations of state Unfair and Deceptive Acts and Practices (UDAP) statutes the New Jersey Consumer Fraud Act (CFA), Negligence, New Jersey Lemon Law, ************************* Warranty Act, breach of contract, negligent hiring and supervision, Defamation, emotional distress, breach of implied warranty, and misrepresentation or fraud.. The Plaintiff claims that the Defendant engaged in deceptive and unfair practices related to the repair and maintenance of the Plaintiff's 2019 Nissan Altima SR causing financial losses, damaged property, emotional distress, and unlawful detainment of Lucass property for over 12 months. Negligent Communication: Freehold Nissan and *************************, as representatives of both Freehold Nissan and Raceway Freehold Nissan, negligently failed to communicate essential information regarding the transfer and location of the plaintiff's vehicle. The failure to respond to the plaintiff's phone calls and messages, as well as transferring the plaintiff to voicemails without addressing his concerns, demonstrates negligence in communication.Withholding Documents: Freehold Nissan and Raceway Freehold managed by *************************, , unlawfully withheld important documents related to the plaintiff's vehicle, denying the plaintiff access to necessary information, such as service records and billing details. The refusal to provide documentation despite multiple requests demonstrates an intentional act of withholding information.Violation of Consumer Rights: *************************, violated the plaintiff's consumer rights by failing to provide accurate information about the vehicle's status, denying access to service records, and refusing to disclose billing information. Breach of Contract: The defendants failed to fulfill their contractual obligations by not returning the plaintiff's vehicle and denying him access to it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.