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Complaint Details
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Initial Complaint
07/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my vehicle to this service center on 7/29/24 for regular maintenance plus an issue (which is covered under warranty). The service center stated theres nothing wrong w the car. Its clear there is an issue as the car has a louder sound when accelerating, they didnt even bother to drive the vehicle to pinpoint what is wrong. The issue is possibly the wheel bearing, but they wouldnt know that since they breezed through the scheduled maintenance and what they claimed as a car inspection. I am demanding that Toyota take this matter seriously, review the issue and repair it under their warranty. I need resolution to this matter immediately as I will not continue to go back and forth with this.
Business response
07/31/2024
Thank you. I'm glad you were able to connect with our Service Manager ***** to address your concernsCustomer response
07/31/2024
Complaint: 22070841
I am rejecting this response because:
I will await until my car is repaired prior to closing case as covered under warranty.
Regards,
*************************Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My wife had purchased a brand new 2019 RAV4 from this dealership in 2019. At no point where we told that this car had been modified by an external third-party, we were just informed that it was an a stock new car per the dealership. Within the past month, the paint has started peeling on the car, even though there is no damage to it that would cause paint removal. When we attempted to call the dealership, they had informed us that it indeed was painted on by a third-party. When we had asked for them to remediate this issue, they indicated that it was not their responsibility as they no longer work with that third-party and that they could only help us get a quote for how much it would cost to remediate the paint issue. We are now stuck having to Pay out-of-pocket for this remediation. It is beyond me that a car dealership can say that they are selling you a new stock car when in fact, it has been modified prior to Sale.Business response
07/31/2024
I'm sorry to read this. Unfortunately, you spoke to the phone operators and not one of our Managers or Service Advisors. The 2 people you spoke with have no authority to make a decision on any service matters. Their job is to assist with service appointments and direct everyone else to our service manager or advisor staff. We already reprimanded with them this morning as they should have transferred you to someone who knows what they are talking about. Clearly my phone operators need some more training and I'm sorry you had to deal with their incompetence. Our Service Manager will be reaching out to resolve this. This is an easy thing to remedy and should not have gone this far. I apologize for the 2 staff members that gave you incorrect information.Customer response
08/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
My car was paid off on January 23, 2024. I called the company with my gap insurance policy to let them know that my car was paid off. The information they requested was sent into them my claim was processed. A check with the refund amount of ****** was sent via e-check to Toyota of Freehold on February 22, 2024. As of April 16, 2024 I have not received a check. I have called many times and leave messages but no one has returned my call pertaining to this issue.Business response
04/29/2024
Thank you for your email. The check was sent to Freehold Toyota on 4/16 from your bank, we sent a check out to ********************* on the same day. That check was cashed on 4/22/2024. We have to wait to receive the check from your bank before we can cut you the check back. We did everything as quickly as possible.
Thank you
Customer response
04/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
09/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased my 2020 Toyota Camry from the Freehold Toyota on 9/22/23. The Finance Manager, ***************************, stated that I was given free oil changes for ************* with my purchase. Once I reviewed the purchase documents, I see a document for an oil plan for $749. This was added to my auto loan which was not stated during the conversation with the Finance Manager. I have called all week and left voicemails to *************************** and no return calls. I would like to be fully refunded and have oil changes for ************* free of charge as stated by the Finance Manager. Thank you.Business response
09/29/2023
Thank you for your email. New Toyota's come with 2 years or 25k miles complementary service. **************** sell products that extend some services. A lifetime oil plan is one of the products offered by our team. We just reviewed your paperwork and see that you signed for this product as an add on. If you would like to discuss further, please call *********************** our General Sales Manager and he can review with you and find out more about your experience.
Thank you for contacting us!
Customer response
09/29/2023
Complaint: 20673774
I am rejecting this response because:Finance Manager, ***************************, indicated that I received this oil plan included with the purchase of my vehicle.
Please cancel the oil plan and refund me the $749.
Regards,
***************************Business response
10/18/2023
Thank you. I was told **** communicated with you and is processing the refund.Initial Complaint
10/10/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Freed hood Toyota is a bunch of lying incompetent people. We bought a car from ********************* Salon recently and the 3 requests we had were to not wash the vehicle (as it was being ceramic coated and shop wanted to do so), install an exhaust (which ended up being an ordeal as he never contacted parts department to give them the vin number), and lastly was to NOT INSTALL a LICENSE PLATE BRACKET (of which they did anyway). When we first saw the truck, we were not happy and *** was trying to skate around the issue. I told him he was going to replace the bumper. He still skated around the issue and said that he would create a we owe to have the bumper fixed which I stated was not good enough as the ceramic coating would not have a warranty if they did that. When it came to the finance department side, **** had no idea that there was an issue and no we owe was created. So I stopped him and made *** come in and I have a we owe that states they will make the bumper like it never happened. TBusiness response
10/18/2021
Front license plates are required in the state on **. If you live in ** it is our responsibility to adhere to the state rules. If you choose to drive your car without a front plate we will not be part of the reason you don't have one on. We have had consumers tell police in the past that the dealer never installed the bracket and that's why they have no plate on. *** should have let you know that up front and we are sorry that was not clear. I understand that you spoke to ***** and were compensated for the misunderstanding.
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Get a QuoteCustomer Complaints Summary
9 total complaints in the last 3 years.
5 complaints closed in the last 12 months.