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Find a Location

Freehold Hyundai has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforFreehold Hyundai

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4065 Route 9 N, Freehold, NJ 07728
    BBB File Opened:
    2/16/1994
    Years in Business:
    35
    Business Started:
    9/2/1988
    Business Incorporated:
    9/2/1988
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 8900330 for this business, issued by State Department of Banking & Insurance

    These agencies may include:

    State Department of Banking & Insurance

    20 West State Street, CN-040

    Trenton NJ 08625

    (609) 292-7272

    http://www.state.nj.us/dobi/index.html

    Type of Entity:
    Corporation
    Alternate Business Name
    • Freehold Automotive Limited, Inc.
    Hours of Operation

    Primary

    M:
    7:30 AM - 9:00 PM
    T:
    7:30 AM - 9:00 PM
    W:
    7:30 AM - 9:00 PM
    Th:
    7:30 AM - 9:00 PM
    F:
    7:30 AM - 9:00 PM
    Sa:
    7:30 AM - 7:00 PM
    Su:
    Closed
    Business Management
    • Mr. Carmelo Giuffre, Owner
    • Mr. Ignazio Giuffre, Owner
    • Mr. George Mackey, Vice President
    Additional Contact Information

    Fax Numbers

    • (732) 462-3719
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    12 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/23/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I own a 2013 Hyundai Elantra. On march 25, 2024 i brought my car in to be evaluated for a new engine, no lights were lit up on the dashboard. After a few days it was determined I would be eligible for the engine replacement. Per dealership staff I would be responsible for aprox $718 and Hyundai would be covering the remaining- approximately $4,000. I agreed to this work and then on 4/18/24 I was made aware of a list of recommended repairs totaling aprox $2000. I declined the $2000 of recommended work. In addition to the recommended repairs I was told my "air bag light" was on. They would do a free diagnosis and get back to me. On 4/19/24 I spoke with service manager **** who made me aware that the cost of fixing the issue with the airbag (and passenger seat) would be an additional $2000. It seemed clear to me that if the light went on after having an engine removed and a new one installed it was linked and should be the dealers responsibility to resolve . **** said it was not the dealerships fault, that the passenger side air bag may or may not work and that I would be responsible for the cost. I refused to pay for the work as this happened "under their watch." Before picking up my car I reached out to sales at freehold Hyundai and asked to leave a message for ***************** Executive manager (I was told he does not have a voicemail and was off today). In addition to this I have filed a complaint with hyundai in general. Upon picking up my car and paying the $750 (tax included) for my part of the new engine I made the service associate ******** aware of my complaint with Hyundai as well as plan to report to consumer affairs and better business bureau. While I am aware that dealerships often inflate car repair prices it seems odd to me both the $4000 total bill and the fact that this dealership was going to charge me $2000 to either fix something that wasn't broken or for something that was broken by their repair people.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mina J

    1 star

    07/18/2024

    I purchased a 2022 Hyundai Tucsan pre owned Hyundai certify car on 7/15/2024 & when I started car I heard some noise but I though it might be noise that will go away & I contacted ******************* according to him they put new brake pads so it may take few miles to get them smooth. Then yesterday when we went to temple and suddenly message popped up a possible condition with your engine control system. Before purchase I asked that if there is any recall & I was told none but there are 2 recalls on it .I called service department & the lady was so rude to me. & denied to give me loaner car .After purchase without driving even 50 miles you have to go for service who likes it? We paid big amount to purchase this car and previously I had good experience of Hyundai so I wanted to repeat & now this is the worst experience. As service appointment is given after 6 days .

    Freehold Hyundai Response

    08/05/2024

    Customer vehicle has come back in and his check engine light has been fixed by replacing a canister closed valve. For the inconvenience customer has been given an additional 6 oil changes once the 3 free oil changes that came with the vehicle have been completed. Should you need anything additional please let me know. Kindest Regards, ***************************, Freehold Hyundai.

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