![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Customer ReviewsforLinode, LLC
4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jason S
1 star03/27/2024
Company takes your personal information along with PayPal, credit card, or ****** pay details then refuses to open an account for activity or patterns associated with fraudulent behavior. They go on to say Additional attempts to sign up *** also be rejected. They will let you keep trying, and collecting your information without any idea if your account will be opened. You can email their support who are clear they will only respond if accepted, which judging by the vast number of complaints online is unlikely. They also say that you have to send a request to be forgot, which they will likely not respond to. Its one thing to refuse to open an account, but something very different to collect and store personal information in the process. I will never recommend this company to anyone ever.Linode, LLC Response
03/29/2024
Hi there - thanks a lot for taking the time to send us your feedback. We always appreciate hearing how we can improve our platform. We understand the signup process is a frustrating one for some folks and isn't perfect. Again, this is an aspect of the experience we always tweaking to make improvements. If you would like us to remove your information from our database you can fill out the form found here:************************************************* will reach back out to you to confirm your request has been processed.Review from Cory C.
1 star11/11/2022
After 6 years with no issues, we had an argumentative and patronizing customer service agent to which we called them out on. Immediately after we called the customer service rep out on her poor behavior, the site conveniently went down into a kernel panic. Our logs show none of our server personnel attempted access at all and have not had a single incident since the server launch.Linode actually had the nerve to tell us with a straight face this was a coincidence - with a carefully worded response that "support staff don't have access to the server". Well, IT and tech does. All it would take was one quick text, one quick phone call and one renamed file to induce a kernel panic. We have since shut down our Linode and moved to another host. We will be sending Linode a bill and, if they refuse to pay, we will simply send them to collections for the damage caused and they can complain to them. I'm sure they will be defensive here as they are with everyone else that has complained here (it's never their fault, according to them, which is why they have an F rating with the BBB.)If you complain to Linode, expect your server to miraculously go down. Do note that they were an excellent company before the acquisition. Now it's garbage.Linode, LLC Response
11/17/2022
Hello,All feedback is welcome and we often pass feedback along in an effort to improve customer experience. With that said, for the sake of our customers' privacy and security, we do not access your internal configurations, and we would and could never go around that policy as a form of retaliation for feedback. If you have any other feedback or concerns, please don't hesitate to reach back out to us at [email protected],Linode Support TeamCustomer Response
11/17/2022
Unfortunately, your statement of events is incorrect. We can confirm that your assertions are not possible given the verification of server logs. Our position stands. We were able to confirm that nobody accessed our logs here. Our *************************** will be reaching out to you and, if Linode continues to remain uncooperative, sending a bill for the cost to move the server. As indicated in our original response, nobody here accessed the server. Any IT individual at a co-location facility would have access. Your assertions are incorrect. We would strongly recommend you take this matter seriously before any more formal legal actions may be necessary to be taken. This message is a courtesy to allow you to rectify the issue before we exercise our right to do so. We would also recommend you utilize better oversight over your employees' conduct. This conduct will not be tolerated. We understand that an acquisition from a larger company can be a stressful time, however, this response is unacceptable.Review from Ava F
1 star08/15/2022
Despicable. The company suspended our account because we did not update our contact name on the file. We were offline for ONE HOUR and our business was out for one hour on a busy Monday morning. They said they sent us support tickets and we didn't respond, so they suspended our account to get our attention! WTH. Our business was out for 1 HOUR. First of all, we don't just sit around and respond to tickets, we have got a business to run.Secondly, it was for a contact name that didn't get updated. Do you really need to suspend our account for that? We have been with you for five years! This company has changed after the acquisition. Thirdly, there are so many other ways you can reach out to us, like direct email (Vs. a support ticket - we thought it was a response to close a ticket) or sms to get our attention Overall, this experience has made us realize that we ought to switch to a provider that cares more about their customers and user experience. What gave them the right or authority to shut down our business just because of a contact name? We don't believe this is the vendor we want to stick around. We will take action to switch to another more credible vendorsReview from Miguel F
1 star07/12/2022
I'm trying to close my account with linode, so many times but unable to login because they dont want customer closes accounts This is what they want they are thiefs. s it stands, your account will continue to be billed if it has active services on it. In order to stop these charges, the services must be removed from the ac To whom may it concern.I'm unable to login into Linode and close the account myself Please as of today July -12-2022 Cancel and close account? and please send an email confirming that the account has been cancelled successfully.Your ****** account is not associated with a Linode account. Log in and visit your profile's ************************* tab to link your account.See Enabling Third Party Authentication for more information.Your GitHub account is not associated with a Linode account. Log in and visit your profile's ************************* tab to link your account.See Enabling Third Party Authentication for more information.You will receive a email again until you fix the problem to login into my account so I can closed and get rid of you this painful service ******************************* Hey ******,I truly do understand your desire to close this account. As much as I'd love to perform this on your behalf, we don't have the access to do this. That being said, we will love to help you gain access to your account once again in order to close the account. As it stands, your account will continue to be billed if it has active services on it. In order to stop these charges, the services must be removed from the account or the account must be closed.In order to remove two factor authentication, we ask that you review the previous message with regards to sending in your documents. Once these have been sent in, we will review them and remove two factor authentication from your account if applicable.Thank You ***** Linode Support Team Please use https://cloud.linode.com/support/tickets/17843710 to respond to this ticket.Thank you,LinodeLinode, LLC Response
07/21/2022
Hello,Thank you for your review. We do not close accounts on behalf of our customers to avoid any potential data loss. We do not want to stop you from logging in and cancelling your account yourself, however we take account security very seriously. Based off the ticket text you provided it looks like we provided some steps on how to regain access to your account and move forward with its cancellation.Please let us know if you have any questions or concerns.Regards,Linode Support Team
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
329 E Jimmie Leeds Rd Ste A
Galloway, NJ 08205-4110
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.