ComplaintsforAlexa K Construction
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The contractor, Mr. Joseph U. of *** ***** ***. in ********, New Jersey, was hired to construct a set of front steps (3 steps) and a 20’ x 3’ walkway. I transferred $4,200 to Mr. U. via Zelle on 4/10/2024 and 4/11/2024. However, upon completion of the job, it was discovered that the three steps did not h*** consistent rises. While two steps had an 8” rise, the third step only had a 4” rise, which does not meet code requirements. Furthermore, a licensed contractor later determined that no footings were dug for the block and brick steps, again violating code regulations. Upon contacting Mr. Umstead regarding these issues, he insisted that the steps were satisfactory and cited a similar project in Clifton. However, my township zoning officer confirmed that footings were indeed necessary and that steps must h*** consistent rises. Despite assurances from Mr. U.he left large blocks of concrete on my lawn instead of properly removing the previous materials. Realizing the legal liability posed by the substandard construction, I engaged another contractor to assess and rectify the situation. The new contractor estimated the cost of removing Mr. U.steps, constructing a new set, including the walkway, and removing the old walkway, to be $8,000. I am seeking reimbursement of $4,200 for the damages incurred and any additional expenses associated with remediation by the new contractor.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.