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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The focus of this complaint is billing for unnecessary services; Poor, and incompetent service.This contractor was hired to unclog the sewer line. They performed snaking for ($ ******), claimed they the sewer line was inpenetrable , and returned the following day to high pressure water jet the sewer line for ($ *******). They also billed us to video inspect the sewer line. Less than six weeks later the line was completed blocked again. Prior to the re-blockage. I called to request the video which they could not provide, told they only make it for themselves. I asked about the condition of the sewer line - for advice - and received no information to alert me what was ultimately found by another plumber - 39 ft of sewer line inside the building rotted out.I also complained about sewer water and clay *** blown out of a toilet in an adjoining room by their jet machine. They refused to return and clean up the mess. Other questionable things are the bills stating snaking, jetting 150 ft out. The building is only 50 ft wide. the parking lot another 50 ft wide. The pipe is intact after 40 ft. They wasted more time and money removing a toilet to access the sewer line when there is a clean out access point right next to the toilet.The new plumber determined our sewer line was deteriorated after a short time of snaking. He referred me to a sewer excavating company.When I hire a state licensed plumber and pay top dollar I expect competent work and only necessary work.I want a refund for the unnecessary water jetting and the video I never received.Business response
07/07/2022
hi
iwould like for someone to call us regarding this matter please
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.