ComplaintsforAAA Roofing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I engaged in AAA Roofing services in May of 2023 to address a persistent leak in my home, specifically focusing on the flashing and crown of the chimney and then a roof replacement which they deemed necessary. Despite multiple attempts and subsequent visits from their team, the issue remains unresolved. I have diligently documented each step of the process, including correspondence, photographs, and video/audio evidence, to illustrate the ongoing challenges I have faced. To recap our interactions, their visit in May 2023 led to additional repairs in June 2023 and January 2024. Despite assurances that the issue had been resolved, water continued to infiltrate my home. Subsequent efforts, including their hiring of subcontractors to install a new roof and additional visits, unfortunately failed to rectify the situation. On March 26th, 2024, the owner Tony, visited my property and we discussed the inability to resolve the issue satisfactorily. At that time, he agreed to refund me $2200 and address other deficiencies in the workmanship. Those deficiencies include replacing the aluminum surrounding the chimney, replacing the aluminum above the door, and addressing the ceiling and wall in my living room. The ceiling and wall were opened almost a year ago by his workers, who assured me they would be closed properly. On April 4th, Tony mentioned that he would have the promised check to me that week. However, despite my numerous attempts to reach out, I have not received any response. Prior to starting the work he provided me with a 25 year grantee. Despite numerous attempts to reach out, Tony has since become unreachable, leaving me with over $15,000 in expenses, still a terrible leak, two large holes in my ceiling and wall and potential legal battle if he does not stand behind his shoddy work.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.