ComplaintsforMatt Blatt Mitsubishi

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2021 F-150 from Matt Blatt and during the transaction I informed them that I needed the trailer brake system on the truck. They agreed to put the *** trailer brake controller in the truck. When I picked it up the salesman and manager decided to have an aftermarket controller put in. They said the company had installed it was very good and that the controller was flashed to the truck. Well that was a lie as I found out when I tried to go camping for the first time over memorial weekend. I took it to ******************* of ************* and now have to have the truck rewired to factory spec so that I don't have a useless tow vehicle sitting in my yard. The salesman from Matt Blatt will not even call back to resolve this issue. I would like for them to pay for the damage they have done to the truck.

  Business response

  06/17/2024

  Thank you for your feedback and for bringing these concerns to our attention. We deeply regret the frustrations you've experienced.
  Our General Manager, *******, has been in contact with ***. We are working to get the trailer brake controller fixed through **** and will be taking care of the bill.
  We appreciate your patience and understanding.
  

• Initial Complaint

  04/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  O4/22/2024 husband brought *** in for an oil change. According to the free multi point inspection the tires were a 6 out of 10 and alignment was off. However, we purchased new tires and alignment approximately 3 weeks ago. After waiting for the person who supposedly did the the original tire change and alignment to come in was then told fixed alignment but tires were good. I totally doubt their statement because how does a 10 go to a 6 and then back to a ten? Four point difference within 2 hours? Plus was the alignment ever done to begin with? I know for a fact we never ran over any pot holes or other surface which could have affected the alignment. Makes me question if we truly needed new tires at all. Plus had to wait approximately an hour and a half vs time for an oil change. (Was 1st in line so no wait time for oil change)

  Business response

  05/07/2024

  We at Matt Blatt Team regret learning about your past experience. Our team takes pride in providing excellent customer service, backed by over 30 years of experience. Upon investigation with our General Manager, ***, he was able to reach out to you and addressed the issues you encountered. Our Matt Blatt Team values the opportunity to rectify any concerns and looks forward to the chance to work with you again in the future. Safe travels!

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car needed a battery and the only place that had it was matt blatt auto department they put it in the next day my car won't start we thought it was the battery took it back then they told me it was the starter ok put it in got it home same problem not starting its been back and forth with them they said they don't know what is wrong with it now been with them for 6 days now no answers from them my girlfriend drove us down to see what they are doing my car wasn't even been work on yet they are very nasty in the auto department they don't call me at all to let me know what is going on with it I told them I'm no putting no more money out

  Business response

  12/06/2023

  After reviewing the details and understanding the intermittent nature of the issue, we acknowledge your frustration.
  In light of the ongoing challenges, we have initiated a refund for the services provided. Additionally, we recommend consulting with a ******* dealer, as they may offer more specialized expertise in diagnosing and resolving the issue with your vehicle.

• Initial Complaint

  09/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My wife and I bought a vehicle at the end of August at Matt Blatt *** in Egg Harbor township, **********. We walked away with one key fob. We just recently got the second one after a couple weeks of waiting. I went to start my car and found that the key fob separated from the key and all that was on my key ring was the key. I went back to *********************** and complained that we just got this key and the fob separated from the key and it's gone. They told me it was my responsibility that I made it happen by pushing on it and I did not make it happen. It is very hard to separate the key from the key fob. I had a ******* key fob for 5 years in my pocket and it never happened. They told me I had to pay for it after 3 weeks of having the key fob. I feel they should pay for another key. Obviously something was wrong with the key fob. Thank you

  Business response

  09/25/2023

  Hey *******. We regret your and your wife were not happy with our service. Our General Manager, ***, will be reaching out today if he hasn't already. We will be replacing the keyfob. Thank you.

  Customer response

  09/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Looking forward to hearing from *** and appreciate his efforts to resolve this for us, Thank you.

  
  Regards,
  
  *****************************

• Initial Complaint

  10/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Hello, I purchased a 2020 **** expedition from Matt blatt Mitsubishi in Glassboro **********. On approximately day 50 of owning the vehicle the tray I noticed that the transmission was acting unpredictably. The transmission would skip out of gear lose all driving power and go into limp mode even though youre already going 50 mph. I brought it to Matt blatt to be looked at Matt blatt said because its a **** it Has to go to a **** dealership. We brought it to a **** dealership on the direction of Matt blatt the **** dealership said that it needs a transmission rebuilt there are are known issues with this specific transmission, there are TSBs but no recalls. **** has ordered the parts to repair the car however the parts are not expected for another month and I have been without a car for two months already. my warranty company that I purchased secondary when we bought the car does seem to be picking up the bill for the repair. However I do not understand how **** can have such known manufacturer issues with this transmission and not be required to repair the vehicle replace the transmission or give a adequate loaner to someone experiencing these issues. I would like for the transmission to be replaced in an expected appropriate amount of time we have already been waiting two months and are expected to wait an additional month or replace the vehicle. Or pay a reasonable accommodation for our loss

  Business response

  10/11/2022

  Unfortunately there was no way that we would have known that the transmission would have problems almost 2 months after we sold the vehicle.  To make matters worse, the parts delay was unforseen as well.  We can easily say that it's not our fault, it's just unfortunate.  However, we've been around too long not see the value in helping our customer out.  We'd like to offer them compensation of $1000.00 for the problems that they have had.  I hope that shows that we care, even though it was not preventable.  Please let us know and we'll have the compensation ready for them

  Customer response

  10/11/2022

  Better Business Bureau:
  
    This Should have been sent to ****************** the manufacturer of the **** Expedition and the 10speed automatic transmission NOT Matt Blatt. I am sorry that I *** not have written my response more clearly to start. Matt Blatt thus far has been accommodating. Despite the situation being rather inconvenient and I regret our purchase of this vehicle.  

  
  I want to point out that this complaint should have been sent to ************ **** motor company is aware that the 10-speed transmissions in the echo boost motored trucks and SUVs have this significant and unsafe issue. They issued a TSB to its repair facilities but that does not require **** to modify or repair the issue adequately but instead passes on the expense to other warranties, Shops, or consumers.

  My family (wife and 3 children ) and I were in the vehicle while we attempted to merge onto a busy roadway then the car fell out of gear, made a violent shudder, and reduced power presumably to save the vehicle from catastrophic malfunction. My family and I were put in a very unsafe situation. Other vehicles had to suddenly stop to miss our disabled vehicle as I frantically tried to move our vehicle out of the way. This happened several times and could be reproduced on demand when I drove with the repair facility.

  
  Thank you Matt Blatt Mitsubishi for the offer of 1,000$ but I decline under these pretenses. **** should make both of us whole, you for any undue expense or inconvenience. And me for my time, inconvenience, 3 months of not having an equally suitable vehicle, the worry, and concern of a very expensive purchase malfunctioning again, and any future issues that *** arise given the state of this known transmission issue.   
  
  ****************************;

• Initial Complaint

  07/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 31, 2022 I purchased a 2022 Mirage from Matt Blatt Mitsubishi and was told by the Finance Manager ************************* that I would be on the loan for my vehicle. My son cosigned the loan for with ************** Services. I have come to find out that I am not on the loan and the whole purpose was to help me boost my credit. I also have numerous issues with the vehicle and a/c, the radio, and transmission issue have not been fixed to my satisfactory. I am demanding answers and not getting any.

  Business response

  07/25/2022

  Hello. We do apologize for the negative experience. Our team checked with the loan details and we did confirm you are on the loan. For your new Mirage, we are concerned with the issues occurring and understand how this can be frustrating. Being a new vehicle, any issues with the a/c, the radio, and transmission are fully covered. Our general manager, *****, left you a few voicemails. Please call us back at your earliest convenience so we can work on fixing this situation.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had 4 bulbs replaced March 23, 2022 at Matt Blatt Egg Harbor Location. (2 headlight and 2 tail light bulbs). Torrey, the employee that checked me in told me that they would let me know the cost once they got into the car before they put them in. However, they never told me the price or anything before the work was done. I know this because I sat there waiting for her to come and tell me so I could go and use the restroom.2 hours later, I was told my car was done but my **** was $119 for 4 bulbs. That is definitely price gouging. The cost of labor was almost as much as the bulbs themselves. I think it was $50 for the labor and $56 for the bulbs. Their company is taking advantage of people simply trying to maintain their vehicles. I was not informed of the price before hand or I would have definitely went elsewhere.I attempted to reach the service manager (****?) by phone the following day and the next day and even left messages with the operator/receptionist but never received a call back regarding this issue. So the manager does not even take responsibility for the actions of his employees and just avoids the customer in hopes they will go away.Awful customer service and the manager will not even take responsibility or even address the issue.

  Business response

  04/25/2022

  
  

  Hey *****. We are sorry you did not have a good experience with us. We strive always for amazing service and improvement. Our service manager tried reaching you a few weeks ago. He's going to try calling again to work on fixing the situation
  

  
  

  
  

  ************************* Operations Director **************

  Customer response

  04/25/2022

  
  Complaint: 16954246
  
  I am rejecting this response because:
  The manager never called me. They called my grandmother instead who is not even on the same account. 

  if the manager cannot even call the right person after I contacted them at least 4 times via phone,FB, and email, I dont know how they can still be a manager. My phone number and email were left every single time I called and emailed.

  
  
  Regards,
  
  *************************

  Business response

  04/27/2022

  Once again Im sorry for any inconvenience that we may have caused you. We have a matrix set up to determine the pricing. Nothing is full proof, but it generally works for fair pricing. We appreciate you bringing this to our attention. Our intention is to refund you the money that you spent. We would also like to offer you a $50 gift card on top of the refund as a show of good faith. We will also be calling you.

• Initial Complaint

  10/18/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a vehicle on 7/1/2021. The vehicle was originally listed for sale on their lot in Egg Harbor in mid June but they brought the vehicle to Glassboro at my request. I called at the end of July when my TTag was expiring at which time they told me the vehicle was originally purchased from the Manheim auction and they had not received the title so they couldn't complete my title work. Called again mid Sept and spoke to the ** who informed me they still had not received the title from the auction. I inquired about the legality of offering a vehicle for sale when you do not have a clean title in hand and he assured me he would get back to me the following week of 9/20. It is now an entire month later with no communication from the dealership, no title work, and I am forced to take time off work to go to DMV for another 30 day temp tag at my own expense. This dealership violated consumer protection laws by offering a vehicle for sale when they did not possess a clean title.

  Business response

  10/27/2021

  We have been in communication with Mr.  Blithe. A duplicate copy of the title was received in our office in Glassboro. It was sent to **************** VIA *** and was delivered today Oct. 27th to his residence per the *** tracking system. **************** will be taking the title to the Delaware DMV so that his tags can be issued. We apologize for the delay and inconvenience that this has caused for ****************.  If there is anything else that we can do or any unresolved issues, please contact me directly.

  Sincerely,

   

  ***********************

  Operations Director 

  Matt Blatt Dealerships

  **********************************

  ************   Mobile

• Initial Complaint

  08/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were sold a nice looking vehicle that we still want and enjoy driving but right around the first four days we had it right after a good rain the wax or whatever they had concealing the scratches on the hood came off we told the dealer they said they knew about it and in so many words tried to cover it up said they forgot to tell us we bought it in twice they said they would paint the hood for the final step now they will not answer our phone calls to let us know whats going on

  Business response

  08/24/2021

  I have spoken to the Matt Blatt *** of Egg Harbor Township's  store manager *********************************. He has indicated that he and his team have been in touch with our customer *************************** and the hood of the vehicle is scheduled to be repainted.  I have attempted to reach *************** by telephone to verify satisfaction with this solution, but have not been able to connect. I am happy to discuss further and verify customer satisfaction. I can be reached on my mobile phone at ************. I am happy to follow-up and make sure you are satisfied.   ***** Nuccio   Matt Blatt Dealerships Operations Director.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩