ComplaintsforRoyalty Automotive Parts LLC
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Complaint Details
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Initial Complaint
01/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
October order a part from them. Claimed was on backorder and never shipped it. Have tried multiple times to contact and reach the company. They do not call or return emails. I want my money backInitial Complaint
09/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Details such as these are useful: Date of the transaction- 2/13/2023 The amount of money you paid the business • $117.20Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a part from them on Aug 4 2023. Said I would receive it by the 9th. **** shipping label was created but it has never been shipped. Have sent email to them and have never received a response. Have called there phone number multiple times and left messages. Have not received a phone call back yet.Initial Complaint
07/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered from seller on Amazon. He is Amazon 3rd party sellers. I expedited shipping to get radiator quickly. Shows **** was handling service which Amazon has only email of 3rd party. Amazon refused to allow 3rd party contact information and said it was shipped, but contacted **** and they stated they were waiting on shipment. I contacted 3rd party through reverse look up directory and only answering machine. Left message and still no contact. I see 4 other complaints filed here on same company. Amazon should not let these companies that fail to fill orders be allowed their platform for business relations. I am a Prime Customer with Amazon also. I do business with Amazon often. Amazon has negative feedback of many problems with this company fulfilling their obligations.Company is:****************************************************************Initial Complaint
07/25/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered some parts from them about 5 weeks ago. Every time I call or email they have an excuse. I'm working with the credit card company to get my money back but these people should be in jail for stealing.Initial Complaint
06/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order part on 3-5-23. Never received it. It's been 2 months. No response. Filed dispute. No response. Complete scam company.Initial Complaint
02/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I’ve been dealing with this company for a couple months now. The first time they sent me the wrong part, took over a month to get to me. I sent back said part, the part was delivered back on Feb. 1, 2023. I reordered the part on Feb. 1, 2023, witch was less the the original part. I was supposed to get a partial refund, but in hasn’t been refunded back to my account. I haven’t gotten any update what so ever on my new order, I’ve call multiple time, with no success. At this point, all I want is my MONEY back. But, like I said in the beginning, they will not answer my calls and or texts. This by far, the worst experience I’ve ever had dealing with a company… I have added a copy of the UPS receipt and tracking number of the returned package.
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BBB Rating & Accreditation
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Customer Complaints Summary
17 total complaints in the last 3 years.
6 complaints closed in the last 12 months.