Business ProfileforMedemerge

I went to Medemerge on November 14, 2021. My medication was not working and I called on November 19th to have it modified. I spoke to several people and explain to them how my medication was eventually changed however it wasn't done in a reduced manner, as usual. I was transferred to a ************** who was the 2nd person I spoke to on that particular call. I tried to explain to her the previous communications and she began to yell at me. She stated "It's my time to talk let me talk" . Then she said" since you won't let me talk" and then she just hung up. I immediately called back, since I still needed my medication. I spoke to a ****** at that time as I was distraught. I was sick, crying and emotional all as I had my child in the car. At that time my child was crying as well because this was such a horrible scene. I went to Medemerge and calmly waited 45 minutes as I stood to the side waiting to be addressed. ************** stated she was the charge nurse. When the charge nurse did appear, she was not the individual who hung up on me. I explained the situation, to the charge nurse ****************** She apologized for my experience. She then went to have my medication done properly and she noticed ***** A processed it afterwards. ************** allowed me to waste my time. I told Kortney that I want to make a complaint. She stated someone will call me shortly to follow up on my complaint. To date no one has called me. ************** knew I was sick for over a week and my medication was not scripted correctly. ******* abrasive demeanor was callous and indifferent. In today's climate making sick people feel worse is abhorrent. I have worked in the mental health field since **** as well as working in the Courts. I understand being overwhelmed and overworked, however one needs to be patient and handle situations respectively.