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ComplaintsforGreen Brook Pontiac-GMC, Inc.
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Complaint Details
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Initial Complaint
02/14/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a pre-owned 2015 Nissan Murano in 2019 from GreenBrook GMC Jan 2024- After bringing car to Nissan dealership (car was emitting smoke) we were told that the engine is shot. After much questioning as to how this could be, the service technician performed a search on the car. Documentation was found saying "No Engine Warranty." We were never told that the warranty on the engine didn't exist when we purchased the car. The Nissan employee stated that Nissan would not drop a warranty unless the part was faulty.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.