ComplaintsforKehoe Financial Group

• Initial Complaint

  07/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We have received a "Settlement Offer" for an alleged unpaid fine for a traffic infringement in ***** dated 06/21/2018. The "Settlement Offer" letter is dated 07/10/2023. We have never received or seen a copy of the alleged traffic infringement. The only information provided by Kehoe follows: Re: Comune di Lucca, Reference # ******, Protocol # *****, Ticket Date: 06/21/2018, License Plate #************************************************* states that it is offering a "Settlement Offer" of $295.24 from an "amount due" of $468.64 with no evidence for any traffic infringement charge or charges the group has added on. There is no copy of the alleged traffic infringement and no evidence that the Comune di Lucca has engaged Kehoe as a Collection Agency.We have sent an email to the Comune di Lucca for verification of 1) the existence of a traffic infringement fine by the regional authorities and 2) verification that the Kehoe Group has been enjoined by said authorities in the matter.We would be happy to share the documentation of the Kehoe Financial Group's "Settlement Offer", but cannot at this time upload a copy. We could either fax a copy of send in it by US ************************************** ***************************

  Business response

  07/27/2023

  Kehoe Financial Group never received any communication from *************************** requesting information related to the matter in our office. Upon reviewing the BBB complaint, we have furnished all requested information to ************************* via her email.

• Initial Complaint

  02/09/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Roma Capitale Ref #****** / Protocol #*********** Ticket Date 07/12/2019 Do not contact me about this debt owed to a City overseas. Do your homework before coming after money.I never received any violation from Roma Capitale, I never signed any citations issued by them. Do not send me any notifications about this debt.

  Business response

  02/13/2023

  Upon receipt of this BBB complaint, Kehoe Financial Group has reviewed the complaint as well as supporting documentation. We have verified the validity of the ticket which was issued to the complainant. ****************** dispute has been notated in his file.

  Customer response

  02/14/2023

  
  Complaint: 19373016
  
  I am rejecting this response because:
  I never received any ticket nor signed and acknowledged any ticket from Roma Capitale. This is clear fraud and an excuse to increase revenue by issuing tickets without the driver's knowledge of any wrongdoing at the time any alleged incident occurred. I have the right to know of any traffic violation that allegedly occurred on the date of the violation. I do not accept nor acknowledge any traffic violation that was mailed to me or sent to collections months after the alleged violation occurred. Again, I did not sign nor acknowledge any traffic violation on the date this ticket was issued to me. I was not stopped nor cited by any law enforcement officer nor was told that a violation occurred on that specific date. I will not be harassed by a foreign violation that clearly seems like a scam to take money from foreigners. 
  
  
  Regards,
  
  ***********************

  Business response

  02/14/2023

  Your violation was issued via camera system and a notification of the violation was mailed to the address given by your rental car agency.  We will forward the dispute to the original creditor.

  Customer response

  02/14/2023

  
  Complaint: 19373016
  
  I am rejecting this response because:
  
  Traffic tickets issued via a Camera are not a valid form of issuing traffic citations they are just means of increasing revenue within a municipality, and I do not acknowledge, nor will I ever pay a fine associated with a traffic ticket issued via a camera. This ticket is invalid because I DID NOT SIGN IT. MY SIGNATURE IS NOT ON THE TICKET ACKNOWLEDGING THAT A VIOLATION TOOK PLACE. You can fight and argue with me all you want. If you choose to continue this course of collecting on this debt, then I will be forced to take legal action against your collection's agency. You should read H.R. **** maybe you will get some insight on debt collections and the laws that will soon be passed. I will be filing a complaint against your collection agency with the Consumer ************************* and the ************* Attorney's office. 

  
  ***********************

  Business response

  02/15/2023

  The additional comment has been noted and forwarded to the original creditor.

• Initial Complaint

  08/26/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  My husband and I received a notice in the mail from Kehoe Financial Group on 8/12/2022 (which we received in the mail on 8/26/22) regarding a notification of traffic violation fine dated all the way back from August 14th, 2017 (over five years ago) from our trip in ***** in the amount of $167.69. There is a reference number, protocol number and license plate number listed in the letter, but the first red flag is that the total is in USD. If this was a traffic violation in *****, wouldn't it be in Euros? I want to ensure that this is not a scam - I have attempted to call the phone number listed for Kehoe Financial Group on the notice several times and it always goes to voicemail - no live human picks up, which is a second red flag to me. If we did have any sort of traffic violation, we would have received a notice from the car rental agency and would have immediately paid it. I don't know why we are receiving a bill over five years later for something that I cannot verify. I'd like to make sure that Kehoe Financial Group is not a scam, as there is another complaint here on BBB regarding exactly the same scenario (traffic violation fine in ***** over five years ago), so something seems fishy to me. They threaten to go to collections in the letter if the amount is not paid, but before I pay any money I need to ensure that this is a legitimate letter and can be verified by our rental car company (again, I have no way of figuring out which rental car company we used because it was over five years ago.)

  Business response

  08/29/2022

  We have never received a phone call or voice mail message from the customer.  The amount due for the traffic violation has been converted to US Dollars.  The customer can reach us at ************ and there is always the option to leave a message if nobody is available.  We will have one of our representatives call the customer today.

  Customer response

  09/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩