Business ProfileforInternational Van Lines

We hired International Van lines to move a family member from PA to **. We were promised that they would be our sole point of contact for the entire move. That was not the case, we were subcontracted out twice and had to deal with two other moving companies. International Van lines did not provide any contact information of these companies in advance, we only found out once the other companies started contacting us. The driver was supposed to give ***** hours notice before ******. He did not, he provided an hour notice at 10am on a sunday morning. Then when we met him at the house in FL he was angry that we were not ready for him, and blamed us on the delay and messing up his schedule. We tried multiple times to contact our intial move manager from International van lines that promiesed to be with us every step of the way. They did not respond via phone or even email to any of our issues or concerns. They took our money and stuff and dumped us on two other companies to deal with.In summary we experianced the following issues;1. passed to two subcontractors without our knowledge or approval 2. charged for a cross load to smaller truck in FL when driver did not even try to get 18 ******* in space which would have fit his truck.3. Given an hour notice of arival, this is a direct breach of contract on the moving companies part.4. Multiple items broken 5. Entry stairs and landings damaged 6. Rude employees who blamed the complete lack of logistics on us, the customer.