Additional Information for New Vision Nutrition

• Mr. Chris Thompson, Corporate Contact
• Mr. Chris Cozzens

Principal

• Mr. Chris Thompson, Corporate Contact

Customer Contact

• Mr. Chris Cozzens

• All major credit cards 

• Damaged Meals
  If your meals are damaged, please take a photo of the meals in question and email them to [email protected].  They will be happy to replace those meals on your next order free of charge, or they can provide you with a coupon for the monetary value of the meals to be used towards a future order.  If a meal arrives with a small incision/break in the plastic seal this is not considered damaged.  Damaged meals are specifically meals that are entirely open with the contents of the meal displaced from its tray. 
  
  Spoiled Meals
  Although this is very rare, in regard to spoiled packages; typically a package spoils if it is in transit for 3+ days.  Email them at [email protected] if this was the case.  If your package was in transit for more than 48 hours they will resend the package to you free of charge, or issue a coupon equal to the full transaction price for you to use on a future order.  If their package was delayed due to their shipping partner, they ask that you always accept the package, and store the meals in the fridge immediately.  If the package is refused they have no record of it ever being delivered late; which won’t enable them to resend another package.
  They do not accept return shipments and they do not grant full refunds.

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