Business ProfileforUtron Parking Solutions
At-a-glance
Related Categories
Business Details
- Location of This Business
- 401 Hackensack Ave Ste 505, Hackensack, NJ 07601-6444
- BBB File Opened:
- 6/4/2024
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4/28/24, I parked at the Park + ****** garage on ****** ****** and 15th ****** in *******, NJ. I made the reservation through ********, and my rental ID was ********. I drive a 2019 Honda Civic. A plastic piece on the bottom of my car (the splash guard) was pulled off of my car in the ******* process. I called the customer service number for ***** ******* and spoke to a customer service representative, who informed me that there are height restrictions for cars being parked by the robots in the garage, and my car is too short for these robots. The representative mentioned that this should be clearly indicated on signs upon entering the building; however, there is no signage that indicates this restriction. The representative told me to email ****.*******@*****-*******.com and they would get back to me ASAP. After looking up the company online, I later also sent the same email to *******@*****-*******.com. I have still not heard back from anyone at ***** over a month later. I needed to get my car fixed after the incident, the total cost of which was $686.22. I have included pictures of my car and the signs upon entering the garage, as well as the invoice for the work done to me car. I don’t expect to be responsible for paying for the damage done to my car in the process of ******* in this garage.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.