ComplaintsforA. Macchione Brothers Inc

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This Company installed a new driveway for me and I am very unhappy with the finished job. I called them four times and was told I would get a call from the owner never got call. I also asked for of a copy of the Permit they said they got for job never got it. Was charged $75.00 for permit I am not sure a permit was ever obtained by them. The job they done looks like a rough coat and not a finish job. They are not a good company to deal with they don't respond to prob lems.

  

  Business response

  07/02/2024

  I called ****************** on June 12- left a message.  Did not receive a call back.  I called again on June 23 and spoke to ****************** who told me that he doesnt listen to his messages.   So how would he know if I called him?  I explained to him that his driveway looks like any other driveway that our company does (approx 400 driveways per year).  I will give ****************** addresses of some recently completed driveways in his area for him to go and look at.  

  The permit for his driveway was obtained from the town - and given to ****************** on the first day of work when we arrived to rip up the driveway.   We will send him another copy of his permifor his files.

  This company obtains permits from every town that requires them.  We would never charge a customer for a permit fee if we did not obtain the permit for the job.  We are a reputable local contrractror and would not jeopardize our relationships with the towns that we  work iin by not apply for a permit.

  We will ask ****************** to look at the other jobs and then call me to discuss.  Again, his driveway looks fine- there is nothing wrong with it.

  Customer response

  07/12/2024

  
  Complaint: 21882749
  
  I am rejecting this response because:
  I did not receive the permit the day the driveway was done. I did make 4 calls asking for a call back and a copy oif permit. I got copy after you contacted them. He did call me after you notified him about my camplaint and promise me he would send my a list of other driveways he did in this area. I have received no list yet. People who have looked at the driveway said they have never seen anything this like thgis before. He said he would come and look at it with me I am still waiting. 
  
  
  Regards,
  
  ***************************

  

  Business response

  07/17/2024

  ****************** was given a copy of his permit the day we started the work at h is house. We also sent ****************** a copy of the permit for his files.
  
  ****************** was offered a list of jobs to reference which he did not want to see.
  
  Macchione has acknowledged Mr.******** complaints and offered him a free sealcoating of his driveway at the time of his choosing.
  He accepted this offer and said he would be closing the complaint.

  Customer response

  08/02/2024

  The complaint against A Macchione Brothers is resolved but only after all of your letters to them. Even after the letters they made offers to correct the problem but did not do it until I made numerous calls. They did not respond to anything until I contacted you even then I had to call them for what they told you they would do. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩