Business ProfileforSheerkahn Services, LLC

We called Sheerkahn to help fix our shower that did not have any hot water. We had used the company in the past to replace our faulty boiler. The initial visit was on 4/29 where we first was told we need to change out a piece at ~$450 and then was told the whole thing in the back needed to be switched out at a total of ~********. We had to put a deposit down for $954.75 and they will return on 5/3. We wrote a check and for the next 5 days I could not use my account until the check $965.75 plus the total cost of the work for $******** was clearing. No one mentioned this and I had month end bills coming out of the account. On 5/3 they cut a hole in the wall and said they did not have enough space to do the work and I needed to find someone to cut our min 4 tiles or the whole wall and retile the shower. They would come back on 5/9, which was a no show. I tried calling them, but only get to voicemail whose mailbox is full and logged a ticket online in addition to sending an email. By 5/10 I had no response and requested a refund for $954.75 minus service charge. I got a response on 5/11 from ***************************** in the *************** saying a refund check had been processed and I should allow ***** business days. We are now passed 20 business days and I have not received the refund, their voicemail box is still full and my email today was undeliverable for ********. Is this company in financial trouble? Why can companies take money from customers immediately, but customers have to wait up to 20 business days to get the money back (if I will even get the money back in this case)? I called another plumber who we have used. They fixed my problem on 5/13 with the resolution being the same as the initial proposed resolution on 4/29 for $450 by Sheerkahn for a similar price. It took them 20 min to fix and I never had to cut a hole in the wall or go through any of that other c*** they were trying to get us to do. I still have to fix the hole in the wall.