ComplaintsforHamilton Pet Meadow
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Complaint Details
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Initial Complaint
11/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Saturday 8/19/23 I needed to bring my cat ***** to ******** Vets in Hillsboro to be euthanized since she had been suffering from congestive heart failure and her vets office was closed. Her vet knew her condition was terminal and I couldn't stand to see her suffering any longer. While there, I was given a brochure for Pet Meadow listing items I could purchase and told to order asap since they will come Monday for her remains. I ordered a paw print online the same day for $27. On 9/4 I called the Hamilton location since I haven't received any correspondence and spoke with ***** who informed me someone will call me in a few weeks to pick up the print at the Hamilton location. Two weeks ago I called them again to find out why I haven't heard anything and was told there was an issue with the person handling cremations back in August and they didn't take paw prints and only cremated all the animals by accident! She said they were let go at that time! She said for my troubles she could send me a rock with *****'s name on it. So, for almost 3 months I never got a call or letter explaining any of this!! I told her I want a refund or donate the money to a cat rescue. She said she would send me a refund two weeks ago and I'm still waiting. This place scams people and robs them of their dignity for simply wanting to have something special to remember their beloved pet! Please shut them down!! My order #****-4842Initial Complaint
09/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My cat was put to sleep on august 17,2023 at **************** animal hospital. His remains were immediately sent out to Hamilton Pet Meadow in ********** and received the same day according to pet Meadows website.remains. I was told on August 17 that my pets remains would be returned in 2 weeks. To date, there is no status update nor have I received my cats remains . I paid $568 on August 16 to have the remains cremated. I have left numerous phone messages and emails to which have all of an unreturned.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.