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ComplaintsforJunior Glass Company
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Junior Glass installed the windows in a new construction home that I purchased in March 2022. One of the windows had moisture inside and the contractor who I purchased the home got them to replace the defective window but it took so long. The replacement was done around July. Then I noticed that water comes on the window sill and I called Junior Glass about it and someone came to look at it. They told me that there is a missing part of the frame and they will come and install it once they get the part. This has been going on since November and the lady who answers the phone always tell me that she will talk to her boss and will call me back but she never does. I must have called about 10 times but could not get them to come fix the issue.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.