Business ProfileforRavelli Monuments & Statuary LLC

Went to Ravelli monuments in April of 2023.. wanted a headstone for my parents grave..gave a deposit and a description of what I wanted, about a month later I received a pdf of what it would look like...agreed to it and signed a contract and paid the balance..this was may..early june..didn't hear anything from Renee till I got a hold of someone in September when I stopped in to the business...was told it just came in and showed me the crate in their storage area..said it would be installed in the coming week, then a week later got a message that caretaker at the cemetery was away and would be back next week...never called to say it was installed..I called a couple times till I finally got Renee to answer the phone and was told they installed the headstone at the wrong cemetery..this was November..said they were going g that week to move it..and offered to give me my money back..I went to the cemetery in December to put a grave blanket down and no stone..I went straight to the business spoke to Renee and was promised once again the it would be moved...nothing...went to the cemetery again and no headstone called Renee and she apologized and tried to blame the caretaker for the wrong location...I was originally concerned with the wrong location. But they never moved it..and now it is April 30th and it's been in the wrong place for over 6 months..