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Business Profile

Motor Scooters

eDrift LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

This profile includes complaints for eDrift LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

eDrift LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • eDrift LLC

      368 Lincoln Blvd Middlesex, NJ 08846

    • eDrift LLC

      1245 US Highway 1 Edison, NJ 08837

    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a scooter from this company last year. It has a one year warranty to replace parts. I had sent multiple emails/phone calls prior to the one year warranty being expired and I can not get anyone to answer me. The scooter has broke twice in the past year and I just need them to send me a replacement throttle. Now the warranty is expired and I still have a broken scooter.

    • Initial Complaint

      Date:11/07/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a charger for our fat bear on 8/20/24. I was told it shipped. For 3 weeks we waited and nothing came. I emailed and was told multiple times that it shipped. We received a charger in 10/2024 and it was broken. I was told another ******* shipped. I've been told a second charger shipped multiple times. I've even been told they will ***** a charger to me- and nothing. I was a refund for the full amount of the charger AND I want a new charger sent to me.

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $1,800 scooter and it was defective. I cant unlock the scooter to charge it because the keys doesnt work so I as to break the lock to be able to open the scooter.The scooter took over 4 months for me to receive it to find out its defective.

    • Initial Complaint

      Date:07/15/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a scooter from this company, as there has been a risk of them catching fire. Despite my attempts over the past 6 months to reach out to their customer service, I have not been able to contact anyone. I am extremely frustrated with the lack of response and am now contemplating legal action."

    • Initial Complaint

      Date:12/22/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The scooter I received was damaged. I sent them an email about it the very next day. They told me they would fix it but they lied. Instead, they spent a year lying to me. Ibhave an email chain 10 months long with over 50 messages where they claim 'parts are on the way'. Not that sending me a part in the mail and expecting me to find and pay a mechanic would count as fixing the issue even if they had done what they said they would do.In the most recent communications they act as if they don't know me.The last communication fron them was in October 2023.

    • Initial Complaint

      Date:04/21/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered scooter on March 8,2023 order said it would be delivered to n **** business days. It was not delivered. I called and was told they didnt have in ordered color. I told them to ship it in color they had. I received it in three weeks. I assembled unit and keys wouldnt work. Called company and the told me my keys were sent to a different customer. We sent keys back and forth and keys I was sent did not work either. I called the company and they said that the manufacture would have to send me the correct keys. They sent me a control box and two key fobs but no keys that is needed to open compartment that to replace control box. It has been almost two months that I have been dealing with this. I have asked them to solve this issue by sending keys that will work or replace scooter. Today is April 21, 2023

      Business Response

      Date: 07/07/2023

      Hello *******, Thank you for your patience. I happy to see everything was taken care of and resolved. Please let us know if you need anything else. Thank you

    • Initial Complaint

      Date:03/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a scooter on 03/23/23 and paid the fees. now the company won't refund the cost or ship the order.

      Business Response

      Date: 04/03/2023

      Hello ******, We did speak a few days ago and we did show you where you placed your order and it was shipped right away. You said you made a mistake on your end and apologized for sending this request. It was delivered on 4/3 so please let us know if you need anything else. Thank you!

    • Initial Complaint

      Date:01/28/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 4 fat bear scooters and before the shipmen arrived I learned that my city has an ordinance against scooters. I contacted the representative and explained my situation. I was authorized to return for a full refund 3 of the four which were in the original package and never opened. I have been waiting since for my refund. see email below This return was authorized.********************************* (FatBear)Oct 4, 2022, 9:59 AM EDT Hi ****, I spoke to my team and the fee for us to pick up and return with the carrier would be $450. We spoke to the carrier and received that quote for pickup and return.Please let me know if you would like to move forward and I can generate an invoice and start the return pickup with my shipping team.Thank you!All the best,*************** ******************************* www.fatbearscooters.com ********************************* (FatBear)Nov 4, 2022, 8:55 AM EDT Good Morning ****,The carrier stated this is set to arrive back next week.Once it arrives, they will do a once over of the order and let us know the condition.Once they do, we will provide the refund.Please kindly reach back out to me the end of next week for an update. Thank you. Have a nice weekend. All the best,********************************* (FatBear)Dec 27, 2022, 9:53 AM EST Hi ****, Thanks for reaching back out to us.I have spoken to my higher management and they are reviewing and will let me know next steps within the next 24 hours.I apologize for the delays here.

      Business Response

      Date: 02/06/2023

      Hello ****, Thank you for reaching out to Fatbear scooters. As discussed, we have issued your refund for your return. Please let us know if there are any issues. Thank you.

      Customer Answer

      Date: 02/17/2023


      Complaint: 18944731

      I am rejecting this response because:

      They claim to have made the refund but so far we have not been able to verify this. The complaint should stay open

       





      Regards,

      *********************

      Business Response

      Date: 02/27/2023

      Hello ****, Thank you for reaching back out. We have sent you proof of refund a few times now. It went back to the same credit card you used for purchase. There is not much more we can do. Please work with your bank if you are not seeing the funds. Thank you.

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought new fatcub electric moped in july. I believe motor has burnt out. Contacted company. No response to emails or voice mails. Has a 1 year warranty.paid ******* for this *********** ****** for spare battery. Please help. I should have read your bbb site before I bought it

      Business Response

      Date: 10/21/2022

      Hello *****, Thank you for sharing your feedback. As you know, we are working this out with you already and will get this resolved. We have responded to all emails/calls that you have sent thus far. Thank you

      Customer Answer

      Date: 10/21/2022


      Complaint: 18199952

      I am rejecting this response because:
      They offered no help to resolve the issue. I paid an electrician forty dollars to diagnose the problem.but could not remedy the problem. The business reimbursed me for that. The problem still exists and the bike is not running. What they did is just send me videos that have nothing to do with the problem.they want me to do all the work myself. What good is the warranty if they cannot help me. They should just reimburse my money and take it back or send me another bike. I like the bike.but not when they can't help me to get it running


      Regards,

      *************************

      Business Response

      Date: 11/02/2022

      Hello *****, We have refunded you for the cost to repair your scooter. That is the last we left off. If more help is needed, please just reach out to our customer service team. Thank you.

      Customer Answer

      Date: 11/02/2022


      Complaint: 18199952

      I am rejecting this response because:



      Regards,

      *************************

    • Initial Complaint

      Date:08/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After waiting 3 months for our 2 trikes, we got them with no manual or instructions. One had the wrong color fenders and both needed painting due to shipping damage. It is now 6 months later and no manual and no parts. Now one has an issue with the the light. At this point I am not going to try to work with the company about the light because there hasn't been any help with the former issues. We have been patiently waiting for a resolution. As others have said, no verbal response. How can a company be allowed to do business like this?

      Business Response

      Date: 10/21/2022

      Hello ****** Thank you for sharing your feedback. As you know, we are working this out with you already and will get this resolved. Thank you

    eDrift LLC is NOT a BBB Accredited Business.

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