Customer ReviewsforBrooklyn Kayak Company

I've felt as though I've been scammed by this company on a daily basis and has me sick to my stomach. The following message is the only form of contact from the company. If it's a real person or a robot. I'll never know. ------------------------------------************(BKC)Mar 20, 2024, 9:49AM EDT Hi **** Thank you for reaching out. Rest assured we are a reputable kayak company. We have been having some concerns with our carrier availability in your area.I apologize for any inconveniences here. I want to express the option of trying to find a location our standard carrier AM Trucking can deliver to. We can have your order delivered to a close friend/family member or even schedule a meeting with the driver at a small store/gas station in a viable city as well. Please confirm if this is a viable option for you. I do see that we can schedule a meetup/pickup location as they do cover : ****** *****We can schedule at a small retailer or local gas station. Another option - you can check here at the carriers website to see if they cover any locations where you may have some friends or relatives where we can ship to by zip code. ***************************************** We value you as a BKC Customer and want to do everything we can to get this order to you!Thank you for your understanding.Catch Your Next Adventure!******* (phone #)****email

Hello, Thank you for your feedback. We certainly understand the frustration but we are only looking out for whats best for the customer. We do not want to use a delivery service that will only be a inconvenience for you. It is a rather large delivery that requires a specific carrier and unfortunately they do not have direct service to your location.To call this a scam is certainly extreme considering you requested cancellation and it was done on the spot. Our goal was not deliver the kayak with any damages or even scratches on it which does occur when you use carriers not in our network. Again, we do apologize for the inconvenience.

I ordered kayaks December 9th and got an expected delivery date between December 21 and January 3rd with no other communication. On January 3rd I received an email from BKC stating the only way they would deliver my Kayaks is if I drive 2.5 hours to a town 100 miles away and arranged a pickup with their one, and only one, freight carrier. I informed them that was not a viable option, and they promptly cancelled my order with no other options being offered. I don't live in a remote location, and have never had a freight delivery issue before. Thus, I can only assume this is an issue with BKC and their freight carrier. We'll see if they actually refund my money!!!

Hello ******,Thank you for your feedback and sorry for the experience. We tried numerous times to contact you from the day your order was placed. Amazon has restrictions on how we are able to contact customers but we certainly reached out.Our carrier does not deliver everywhere, we must have this. It helps us control quality of the delivery and timing. 38 negative reviews regarding shipping is not accurate so to post something like this is wrong and certainly harmful. We have been in business for close to 7 years now and we treat all customers with respect and we do what we can to ensure a good experience as evident in our reviews.We do want to make this up to you and we will have our CS team reach out right away.Thank you.

Buyer be where!! Make sure the delivery company will deliver in your area! They set a meet up for my delivery and my husband sat there for 3 hours and nothing was delivered. Its been three months of trying to get it delivered to various locations with no luck. Now Im trying to get a refund and no one will get back to me.

Hello, Thank you for your feedback and certainly this is not what we like to see here. These meet *** are rather difficult and choosing times for delivery with a carrier is not something we usually do. We tried it this time and unfortunately it did not quite work out. We did everything we could with this!Thank you for trying to make this work.

As you will undoubtedly read here in reviews and complaints: My experiences with ordering and shipping have been the same as others have experienced. Notably, the lack of communication AFTER the sale. Notably the shipping issues. Nowhere is it stated on the website, in marketing, or expressed to customers BEFORE the sale that deliveries can not be honored to every address or what those locations might be. It was stated that my Kayak would arrive (as it was in stock) within **** days. It is past that date already, and it has not even shipped yet because I cannot even get a call or email back from them about it! I contacted them be email after over a week and no tracking information sent via email as was stated would happen. I was told that BKC uses a preferred shipper and that they only cover specific areas in a reply email. I was told that I would need to make arrangements to pick it up/meet with a driver in a proposed city several hundred miles away! I looked up delivery locations form a link that they sent me, and found a more (but wholly undesirable location) closer... and that was the end of communication from them. I have called for many days, and always get a voicemail every single time. I was receiving a call back, and was promised a call from the appropriate support person several times. No call, or email. Now they no longer even call me back as I am sure they have discovered my caller ID and associated it with my order. I email several times per day. No reply their either. You can not sell an item for well over a thousand dollars, receive payment, not ship it, and not call or email that customer back! That is not how business works! I did not read any business reviews before purchase and I only researched the kayak itself! That was a HUGE mistake! It is not an isolated incident. It is not just a mistake. It is not a shipping *** issue. It is a business process and company problem at BKC that needs rectified before anyone should buy a kayak from them.

Hello *******, We do apologize for any inconvenience. Our company reached out to you right after the order was placed to express issues delivering to your area. We do not force customers to do anything. You agreed to meet the carrier at a location for delivery and we offered you incentive to do so. This review is not accurate and should be taken down. You are stating this is business practice when we have thousands of customer 5 star reviews stating otherwise. Potential customers will see that and disregard your review.