ComplaintsforCzarnecki Accounting

• Initial Complaint

  04/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Czarnecki Accounting prepared my 2021 and 2022 taxes. I reside in ** and work in ** & file taxes for both states. I completed the 2022 taxes 2.2023,as of April 2023 I had not received either refund.I found an automated number to call for both states,they had not received my filing of taxes for 2022. I went to Czarnecki office, her daughter resent 2022 taxes 4.14.2023 originally filling were not sent, many excuses given.I have a conformation number, never received this "acceptance number" before.I have been dealing with 2021 ** taxes refund for 14 months,unrelated to Czarnecki. With pandemic apparently there was a great deal of fraud with unemployment claims,well our ** taxes were effected. Took a great deal of time to work through this,still dealing with it. As I understand the unemployment fraud is satisfied with documents we sent in a few times,what a pain. April 14,2023 I spent 7 + hours with ******** taxation,I spoke with a man that put the dots together why my refund is held up for **. The ******* W2 numbers were inverter for 2021. This is directly because ***** transposed them incorrectly.He couldn't see *********************************************************** the system yet. The same numbers are inverted.Seem to be a simply fix with an amended filed.I went yo Czarnecki Monday 4.17,2023,day before taxes are due. ***** Czarnecki Accounting prepared my 2021 and 2022 taxes.I called Czarnecki Accounting,no answer. Monday 4.17,2023 I went to Czarnecki office,she was in her office,spoke with daughter for the second time. Ask for my simple fix to be addressed today. Of course I was blasted with many excuses,this is their MO. The daughter wrote my situation in a book and said "we would be in 4.20.2023 and back ****.2023" I called 4.20.2023 left a message. Today **** 2023,I went to Czarnecki ***** am, the office door was unlocked,no one was there. I left a note with all my information, text and voice mail too. I don't anticipate I'll receive a response. I need to resolve my 2021 & 2022 taxes. A tax preparer is paid to do a rather simple job ( in my case) of preparing taxes for two years. Both year taxes were completed incorrectly. This matter has not been addressed. At the very least this is unprofessional and borderline incompetent. Yes I have given the benefit of the doubt and ample time to correct the matter. This in Unacceptable,if one isn't able to follow up to fix mistakes...shouldn't be doing this business Regards *************************

  Business response

  04/26/2023

  Ms. /*********************** came into my office rude and wanting something done immediately on ***** 14th.   Tax season is a very chaotic time and we do not have walk ins.    We informed her as soon as the season is over it will be reviewed and adjusted. 

   

  Yesterday, April 25th ************** again just shows up to office of which we have taken a few days of much needed rest after 4 months of 18 plus hour days.   She was informed that next week she will receive paperwork and to be patient as it will be handled.   ************** then proceeded to question sarcastically my where abouts as to why i cant do it for her right now or imply I could have completed it.  

   

  She has been informed that she will receive paperwork next week.  She was informed this yesterday and then today she makes an unfounded complaint,.

   

  Please not she also showed up an hour late for her appointment which made our whole day behind.   We have appointments and schedules for a reason and I can not jump ahead and give special treatment because someone yells louder.

   

  Today is ***** 26th,   Again at time ************** bombarded into my office on the 14th she was informed that it will be handled after the deadline of the 18th.   Again I texted ************** yesterday and informed her when it will be complete.  
  There is no understanding or patience from said individual.   

  Again next week when I myself have a chance to review It will be done.  She needs to be patient like everyone else.   

  
  We will not be taking her on as a future client.
  

  
  

• Initial Complaint

  09/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  AVOID USING THIS ACCOUNTANT FOR YOUR TAXES!!!We filed our taxes in April of this year with *****. We have NOT received our return and it is OCTOBER. We don't even have evidence that ***** even filed them correctly for us. We paid for her services for NOTHING?? I've tried calling and sending emails all month; her voicemail says she has been in an accident, and her daughter is simply replying to people's reviews on here. BUT *********** these problems already. You are all Accountants.Not Sure if you are blocking my phone numbers/emails but I will keep trying and drive to ********** face to face if needed.Never again using their services.

  Business response

  10/04/2022

  this return was filed  confirmation  number 22768920222771374234

  i have not seen any correspondence prior to this.     i have communicated with aladin a family member additionally.

  the huge refund is 583

  we have fulfilled our duty

  i have been in an extremely bad auto accident and have been hospitalized and in rehabs for the past 4 months.   seeing someone put a complaint with no ****** is very frustrating.

   

  i will not be accepting them as a client in the future .  Tell us why her

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  she filed my taxes, then amended them. But never sent me my paperwork by mail, will not answer the phone, if you go by her house she's been in a terrible accident sorry nothing we can do for you, this has been since April, right after tax season ended to get a hold of her. She makes her money then disappear like a f*** in the wind. I need my tax information! I have to fill out Fasfa this is ridiculous

  Business response

  06/15/2022

  This is irenes daughter. I apologize but she is hospitalized.
  
  We do not make money *** disappear. It is very sad that you do not understand what has happened. She is out of state trying desperately to get out of hospital.
  
  We have not received any emails regarding your issue.
  
  First i will check is payment is received for 2021 processing as 2020 was paid a year later.
  
  Yes an amendment was filed and they are manually mailed into the government which takes time.
  
  Our office for years has gone above and beyond for a 50 filing fee.
  
  We will resend your amendment but you need to be patient as it takes times for the irs to process.
  
  We are also requesting that yourself and ***** who brings your taxes to seek services elsewhere as this is a very difficult tradgedy and the lack of empathy and stating we are ignoring when we have never even been contacted.

  The individual also has not paid for servuces in 2021.   Until payment is received we cannot continue to follow up when the contractual agreement has not been paid.  

  
  

  There is an outstanding **** for 165 for 4 returns which are part of a family with his other half *****. 

  The comment of making money and disappearing is ridiculous as they did not oay for 2020 until a year later. 

  
  

  Once payment is received we will gladly forward electronic copies to an email of their choice.

  
  

  2020 taxes were paid via zelle on april 1st when the 2021 returns were dropped off.

  
  

  We cannot currently mail anything as we are staying in another state where my mother the owner is hospitalized and we do not have a printer.

  
  

• Initial Complaint

  11/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We used Czarnecki Accounting for our 2018 tax return filing. In August, 2021, we received a notice from ** state regarding my husband's return not being filed. I contacted ***** by phone and she answered. She asked me to send the letter to her. I emailed it to her on Aug 24th. I called and followed up regularly to find out the status and received no call back. On Sept 14th she did email me the following: "HI V UNFORTUNATELY MY COMPUTER PC IS CURRENTLY DOWN AND BEING WORKED ON. I ONLY HAVE 2019 AND 2020 INFORMATION CURRENTLY ACCESIBLE. AS SOON AS MY PC RETURNS I CAN PULL UP AND REVIEW ANY OLD DATA"I have emailed again, regularly for a status update, with no responses. Attempts at calling give me "mailbox is full" so I cannot leave voice mail. Texts go unread and unanswered.All my messages are nice and calm, simply asking for an update. Today, I sent one stating that I think 3 months has been long enough and that we need to get this taken care of in November before tax season starts and then she becomes "too busy". I am beyond frustrated.We used her for 2 years - in 2019 and 2020 (2018 return and 2019 return). Due to issues with our 2019 returns not being filed on time, we did not use her this year. I am hoping she is not using this against us. Though her reputation is that she does not follow up with people. I have also called the state of ** and they confirm they have nothing on file. It also makes me question if my other two returns for federal and another state for the same year were ever filed. I suspect not.

  Business response

  12/14/2021

  ************* HAS REQUESTED ADDITIONAL INFORMATION FOR 3 YEARS.   ALL CONFIMATIONS HAVE BEEN SENT.   2018 HAD AN ISSUE DUE TO A W2 FROM A SIDE JOB FROM *************.   PAPERWORK HAS BEEN MAILED.  UNFORTUNATELY WITH WHAT IS TRANSPIRING WITH THE GOVERNEMENT PROCESSING IS SLOW AND THEY ARE EXTREMELY BEHIND.   ALL RESOPONSES HAVE BEEN SENT AND RESPONDED TO.   THERE IS NOTHING FURTHER THAT CAN BE DONE UNTIL THE ***** PROCESSES.   

   

   

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