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Business Profile

Financial Services

eToro USA LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Reviews

Customer Review Ratings

1

Average of 7 Customer Reviews

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Review Details

  • Jefferson B

    Date: 04/10/2024

    Jefferson B

    Date: 04/10/2024

    I have no access to my account and was not provided 1099's for my account for 2023. Can't get any response by email, phone, chat bot, I've sent ticket request and there is absolutely no opportunity to talk to a human.

    eToro USA LLC

    Date: 05/08/2024

    Hi *********, thank you for your review. We received your customer service ticket and were able to provide your tax forms over email. If you need future assistance with tax documents or anything else pertaining to your eToro account, don't hesitate to reach out via our ************************ **************************************************************. Thank you, eToro Team.

  • Ondray E

    Date: 01/15/2024

    Ondray E

    Date: 01/15/2024

    This is a Scam dont invest When I try to withdraw my some of my fund, they holding the fund and saying because i have a work permit and not a ** citizen. They not giving me my fund and at no point they stated if your not a US Citizen dont invest. I would not have. I have a Registered Business in *** and pay all my Taxes. This is a scam

    eToro USA LLC

    Date: 01/16/2024

    Hi ******, we understand this issue has been difficult and hope to help as soon as possible. Our team has sent communications your way via email to confirm your account details, so a response is needed from you to move forward. Please be on the lookout for further outreach from a service agent so we can clarify any additional steps that *** be needed to lift the mentioned account limitations. We hope to speak with you soon to reach a resolution. Thanks for your understanding in this matter.The eToro Team

  • Lorenzo J

    Date: 01/15/2024

    Lorenzo J

    Date: 01/15/2024

    This company is an absolute fraud it keeps you chasing your tail over and over again. Tell you you have to send your license and pictures to certify that you are who you are and I took a biometric profile send them my license that has a picture on it and still they found something wrong with it. If you want to be frustrated over and over again eToro is the place to go

    eToro USA LLC

    Date: 01/16/2024

    Hi *******, we're sorry to hear that you've found it frustrating to arrive at a solution for your account issue, and our team is at the ready to help out in any way we're able. It *** be necessary following an account verification to update your payment method on file for deposits and withdrawals, so that you can transfer funds to and from your account. Please refer to the latest communications sent by our team and send a reply to connect with a service agent and finalize any outstanding action items that *** be needed. Thank you for your patience and understanding,The eToro Team

  • Jessie H

    Date: 11/16/2023

    Jessie H

    Date: 11/16/2023

    You can deposit money all day to this service, but as soon as you want to withdraw funds it is hassle-city.They tell you to link an account and deposit $1 because THEIR vendor changed and that has become YOUR problem to fix. What they don't explicitly tell you is that though you have the option to deposit and "link" from your debit card, you can't actually use a card.No, you have to provide 3rd party access directly to your account, with one permission requirement being "transaction history." Holy wow why would you ever need that?Additionally, when you DO give them overreaching permission to link your ACTUAL account, it times out and then blocks you from attempting again that day. I'm sitting at over a week now of trying to withdraw my money. As soon as I am (hopefully) able to withdraw my funds and then REVOKE their unnecessary overreach (after they've already mined and sold my data!) I will never do business with this c*** company again.

    eToro USA LLC

    Date: 11/17/2023

    Hi ******, it sounds like this has been a headache for you, and we're sorry to hear that. Typically, the withdrawal process is smooth, but as you mentioned, the redeposit necessitated by a vendor change did cause more friction than we'd consider desirable for a select group of customers.To help out as quickly as possible, our team has followed up via email with an outline of the next steps toward a solution. Please check your email to correspond so we can ensure you're taken care of.Thanks so much for your patience thus far; we hope to serve you well in the future.

  • Rosa S

    Date: 09/28/2023

    Rosa S

    Date: 09/28/2023

    I tried 50 times to withdraw my money and its impossible, They dont have live customer service, you have to email or chat with them, but they will never get back to you. The app does not work when you want to withdraw your money, I dont even understand how these companies can exist.If you could please leave me a phone number, so I can call, that would be great.

    eToro USA LLC

    Date: 09/29/2023

    Hi *****, we're disappointed to hear about the trouble finding help with your withdrawal issue. Our team would be more than happy to help troubleshoot and explore solutions.To receive a call back from a team member for additional guidance, please use our scheduling link here: *************************************************************** Once your call is scheduled, you can expect outreach from a team member to walk through any necessary steps toward a fix. Thanks for your patience so far; we hope to speak with you very soon.All the best, The eToro Team

  • Natalia S

    Date: 06/24/2023

    Natalia S

    Date: 06/24/2023

    This is the absolute worst app ever. Don't use it. They will easily take your money, but you can't withdrawal your money at all. You can't file a complaint and you have to leave a voicemail to get a response back.

    eToro USA LLC

    Date: 06/26/2023

    Hi *******, we're sorry to hear that you've had some challenges in finding help with your issue. Our team has reviewed your open service case and an Account Manager will be in touch as soon as possible to outline next steps.Your patience is absolutely appreciated and we look forward to speaking with you soon to assist in any way we're able.

  • Ro F

    Date: 04/19/2023

    Ro F

    Date: 04/19/2023

    This company has my money and I am unable to log in to my account. It will not allow me to reset my password or even email me a link to reset my password.If you attempt to contact customer support, it sends you to a location to LOG IN! How is this even possible when the concern is that I cannot reset my password. After weeks of getting through to someone to help with this issue, I now am in a back and forth email situation with someone named "Young" in their Customer Support segment who is asking me to email photo copies of either my passport or driver's license as "proof of identity". Can we say IDENTITY THEFT SCAM?This company is an absolute hoax. I am baffled that the SEC allows this company to exist. There should be a civil suit started against them.

    eToro USA LLC

    Date: 05/04/2023

    Hi **, we're sorry to hear that you found the verification process challenging. To clarify from our perspective, it is our obligation to collect identification for customers that trade certain assets on our platform, as a part of our KYC (or Know Your Customer) process. This is a regulatory requirement that we satisfy by requesting documentation to make sure a person is who they claim to be on their account.This is an inflexible requirement, but we're always happy to discuss concerns you may have. We can assure you that your information is strictly confidential and is only used for compliance purposes.Please feel free to contact our customer service team at any time if you would like to continue this process or if you have additional questions. Thanks for your understanding.

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