Customer ReviewsforVonage Residential

I wish I could give a ZERO star. I have been told incorrect pricing over and over. They give me a promo when they know I'm unhappy. Rate is supposed to be for 12 months, but ironically, it's a different amount each month (even though it's over just a couple 10 cents, it's still higher than supposed to be). When I reach out through chat again re: the issue they assure me that my price will be the highest price charged at the time and won't go up. I have a chat transcript from March where I was told a certain amount for 12 months and a refund from the high price I was charged. No refund has been given and like I mentioned the pricing is still raising each month :( When you call you can't get anyone. When you log in to chat is a LONG-drawn-out process and you can tell by the name and grammar the person is foreign, making it even harder to understand and resolve. I know I should cancel because the only calls that come to this # are telemarketers. We all have cell phones in our house to use. It's just for sentimental reasons that I still have the # because I've had the # since college and I have a very special voice message from my grandmother who is now deceased on this line.

My husband went out and just got a house phone for us 4 months ago or back in April and I didn't want it because I have a cell phone through consumer Cellular one of the best! And I called them five or six times to tell them to send me labels to send the stuff back the boxes were never opened. My husband said he did not sign an agreement!! If I could give them a zero I would but that is not allowed. So finally I got through to the cancellation department which I've gotten a hold of before and nothing was done about it. And they charged me $92 because they said I was under an agreement and my husband said no we're not that's what the guy at the Vonage store told him. Bad customer service the worst anywhere that I have ever dealt with. Do not use Vonage for anything! Ridiculous, Vonage will rip you off and especially if you're a senior citizen! And I'm going to put this all over *********

This business has been continuing to bill us months after closing our account, almost $100 a month. We have opened cases, emailed back and forth, and been told our account was closed but the billing still continues. BAD CUSTOMER SERVICE AND NO INTERNAL COMMUNICATION WITHIN VONAGE.

Sad I was charged to cancel but wasn't given total. Of course until next morning when my bank account was $100 short. It would've been great to know when I was canceling online. Bad customer service. I even contacted them immediately to reconnect but still wouldn't help me.

An absolute disgrace of a company. No way for you to talk to anyone with authority no matter how many times you call / email / chat. They say their porting department is "offline". All you can talk to is reps in India who can't do anything except apologize and "open tickets" that stay open forever and don't go anywhere. They have wasted my time for 23 days trying to do a simple number porting from *******. Super frustrating. Don't waste your time with Vonage please.

I would give zero stars if it was possible. They make it extremely difficult to cancel. When trying to cancel, they will give you a low promotional price that then raises up month after month. I had a hard time canceling. When I was finally able to cancel, it was conveniently for Vonage on the 2nd day of the billing cycle. Because you are billed a month in advance, they will not refund any money, even though they are not providing any service. A year after cancelling, I am surprised to see that I was sent to collections for $20. Do yourself a favor and pick a company with integrity.

I cancelled my vonage home phone service more than a year ago. And they still keep calling me that they are going to lower my bill. Every time they call me I mention the same that my account has been closed for more than year and one person even mentioned that they will make a note to not call me but after 2-3 weeks calls started again. Just this past week or 10 days I got three calls from them. I don't know how to make them stop calling me.

They are doing a bait and switch. They charge a low price for six months and then raise the price. If you try to cancel before TWELVE months, they charge $30. Be careful...they want their money.

Worse customer service.Untrained unprofessional staff to handle the call.I used their service more then 10 years.When I want to switch to another company they gave me very hard time .It took months for switching. Now they send 17 dollors balance to collection agency, even our phone line down for 2 months.We spoke to remove the bill but put down the call few times.I don't think they deserve to do bussiness in ******.I highly recommend not to use their services.

Havent even started service yet. Signed on a week ago the person who is suppose to be walking me through how to use the phone systems doesnt get back to be. I emailed my rep a few days ago with no response as well just tried customer service and the *************** up on me I am canceling this service