Customer ReviewsforYoung's Water and Sewer

You may want to think twice about using your credit card for a down payment on work by this company. This company replaced the galvanized water pipe in my house without a problem about 10 years ago. I hired them to do the same thing with another house this year. They had their work inspected before it was completed and charged the same credit card I had used for the down payment but this time without my consent. The guys they sent our were on time and professional. The current management is questionable.More later.

The company (formerly "Young's *********** Utilities") had done the exact same job for me about 10 years ago and things had gone smoothly, so I took the reviews here with a grain of salt. The former owner, ******************* (a Master *******), and an apprentice did the work. His ex-wife and her partner now own the business. It is a very different company. The new management charged my card for $500 more than the 51% deposit listed on the contract to replace my galvanized water lines with copper. I didn't know this until I received my credit card bill, or I would have frozen my card then. They scheduled a final inspection without notifying me when about 25% of the work was still not complete, then charged my card again, without my consent, for $6,900. This would have put me over my card's limit if I hadn't just paid it off. They said the job was complete.They also offered to get my insurance company to pay (neither line was broken; just old) and offered financing. That could have increased my insurance premiums and may not have been legit. I would have had to share my SS# for financing, which would have left me vulnerable to additional types of fraud. Look under "credit card" and "insurance" on review sites for other reviews that mention these same issues. The techs who came out were on time, hard working, and professional. They made some errors due to lack of training and supervision (noted in other reviews as well), e.g., not initially putting the waterline next to the sewer line in a sleeve and choosing to dig through the crawlspace rather than alongside the house until they reached the deeper basement. The techs were not licensed plumbers. I never met the person who signed the permit. I don't know if anyone was supervising them. The company tried to charge me for the extra time these mistakes things took. In the end, to make up for their loss, they skipped swapping out the galvanized after the water meter out for copper. They later tried to get me to pay for it as an extra job when it had been included last time. By that point, I was concerned about their ability to do the work at all.As of 5/18/2024, this company holds a home improvement license, but not a plumbing license, despite how it is listed on the ************************ website. One of the owners has a plumbing license under his own name however. They never showed me the permit before submitting it. I did not sign off on it. I got it from the town yesterday. His name was on it. I never met him.***************************************************************************************************** ***************************************************************