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          Find a Location

          The Prudential Insurance Company of America has 56 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • The Prudential Insurance Company of America

              213 Washington St Newark, NJ 07102-2917

            • The Prudential Insurance Company of America

              80 Livingston Avenue Roseland, NJ 07068

            • The Prudential Insurance Company of America

              45 Rockefeller Plaza New York, NY 10111

            • The Prudential Insurance Company of America

              3515 Massillon Rd., Suite 200 Uniontown, OH 44685

            • The Prudential Insurance Company of America

              750 Old Hickory Blvd. #254 Brentwood, TN 37027

            Business ProfileThe Prudential Insurance Company of America

            Insurance Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            213 Washington St

            Newark, NJ 07102-2917

            Visit Website
            (800) 778-2255

            Customer Reviews

            1/5

            Average of 56 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            245 complaints closed in last 3 years

            99 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 148

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers insurance service.

            Business Details

            This is a multi-location business.

            Find a Location

            The Prudential Insurance Company of America has 56 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • The Prudential Insurance Company of America

                213 Washington St Newark, NJ 07102-2917

              • The Prudential Insurance Company of America

                80 Livingston Avenue Roseland, NJ 07068

              • The Prudential Insurance Company of America

                45 Rockefeller Plaza New York, NY 10111

              • The Prudential Insurance Company of America

                3515 Massillon Rd., Suite 200 Uniontown, OH 44685

              • The Prudential Insurance Company of America

                750 Old Hickory Blvd. #254 Brentwood, TN 37027

              Headquarters
              213 Washington St, Newark, NJ 07102-2917
              BBB File Opened:
              6/15/2005
              Years in Business:
              148
              Business Started:
              10/13/1875
              Business Incorporated:
              4/3/1873
              Type of Entity:
              Corporation
              Alternate Business Name
              • Prudential Life Insurance
              • Pruco Life Insurance
              Additional Contact Information

              Fax Numbers

              • (800) 728-2995
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              245 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/21/2024

              Complaint Type:
              Billing Issues
              Status:
              Unanswered
              Through online banking, an electronic transfer of $465 was made to Prudential Insurance Company on June 11, 2024, for Policy R3905873. The due date was 6/12/24. The money was actually received by Prudential on 6/11/24 at 4:00 PM. I received a Notice of Intent to Lapse dated 6/13/24, because Prudential claimed that payment had not been received on time. I later learned that payment was not posted to my account until 6/18/24. I called Prudential customer service about the problem and was told that payment had been received and to disregard the notice.I am particularly upset about my situation, because this same Notice of Intent to Lapse could have been sent to a credit bureau resulting in a negative credit rating for me. I called ************************ and was told that my concerns were valid. Businesses do report late payments to the credit bureau.My experience with Prudential occurs about once a year. Each time, a Prudential representative tells me to ignore the lapse notice.
              Read 244 More Complaints

              Customer Reviews

              56 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Steve H

              08/15/2024

              These people are just plain liars and scammers. My mom passed away, filed a claim, 2 months ago. Every time I call they tell me the same thing, we are reviewing the claim. Then yesterday the guy told me he was a Case Manager, and to call back today. The woman told me he was not a Case Manager that he was a **************** ********** giving them one star since I was able t speak with a person, but they are just reading off a scripts, and they tell you the same things every time they call. Then they put you on hold and just transfer the call to one of their colleagues, then sometimes you get transferred twice. My parents bought insurance from these people but after going through this claim process I would not recommend buying anything from these people.
              Read 55 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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