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ComplaintsforFranklin Credit Management Corp
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/11/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
A 2nd Mortgage that was forgivenInitial Complaint
02/11/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am not sure but this company appeared out of nowhere and began collecting for a debt that believed was forgiven. They are now adding additional amounts on to the balance that is suppose to be forgiven. I never borrowed or financed anything with them they claimed that they are collecting on behalf of ************** This loan was to be forgiven during ***************************** time in office.Initial Complaint
01/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Entered by BBB staff LO Consumer has been receiving bills from the business but he has never heard of them or done business with them. The bill is for $62,790.70 and says it is for a mortgage but their mortgage is not through this business. The consumer contacted the business and he was told he signed the original paperwork and they gave him an email address to contact them but it is not a working email. They were supposed to send him a copy of the paperwork they claimed he signed but he has not received anything.Initial Complaint
05/01/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
These people are calling me saying they will loan my ****** dollars and are asking for my information like birthdate, address,social security number.I think they are trying to scam me.thank youBusiness response
05/09/2023
Dear Ms. *******:
Franklin Credit Management Corporation is unable to locate any accounts in our database associated with the name, address or telephone number provided by the complainant. If we did in fact contact him via telephone, it is likely that the telephone number was deleted from our system due to an unsuccessful identification verification. It is never this office's intent to make consumers feel as though they have been scammed.
I hope this information resolves this complaint. ****************** is welcome to contact ** at ************** if he has any additional questions.
Sincerely,
Franklin Credit management Corporation
Research and Complaint Department
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.