ComplaintsforStatue Cruises
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Complaint Details
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Initial Complaint
10/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We visited ***** Island from *** today, October 8, and the ferry boat to the island was fine. However, we wanted to return after our tour in the mid afternoon. The line was long but, seemed ok since the boats are high capacity. HOWEVER, the way they schedule the boats, the arriving boats were all full, carrying passengers from the statue of Liberty and barely anyone could board each boat. We stood in line from 3pm until 5:15, when they start sending EMPTY boats DIRECTLY from ***. People were sitting on the ground, crying, pushing and shoving.... absolutely horrible...and I am a pretty easy going person. In summary, the park was beautiful, the tour guide was wonderful and the trip there on Statue Cruises was an absolute awful experience...not surey back will recover.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.