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Find a Location

BetMGM has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • BetMGM

      Harborside Plaza 3, Ste 602 210 Hudson St. Jersey City, NJ 07311

    Business ProfileforBetMGM

    Online Gaming

    At-a-glance

    Customer Reviews

    1.03/5stars

    Average of 200 Customer Reviews

    Customer Complaints

    1,491 complaints closed in last 3 years

    618 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Harborside Plaza 3, Ste 602 210 Hudson St., Jersey City, NJ 07311
    BBB File Opened:
    11/13/2019
    Years in Business:
    6
    Business Started:
    7/1/2018
    Alternate Business Name
    • Borgata Online Casino
    Business Management
    • Jaja Grays, Communications Analyst
    Contact Information

    Principal

    • Jaja Grays, Communications Analyst

    Customer Contact

    • Jaja Grays, Communications Analyst
    Additional Contact Information

    Email Addresses

    Website Addresses

    Customer Complaints

    1,491 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/01/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I booked a package trip through an offer from MGM resorts. With the package it included round trip airfare, hotel, and 60 in free play. Upon returning home the aircraft experienced what the pilot stated as a "pop" with possible aircraft pressure. I immediately felt the aircraft pick up speed and upon looking out the window seen nothing but the ocean. Upon a hard landing out the window were emergency vehicles. We all had to exit the aircraft. Then sitting in the airport, not informed of what was happening I observed the front window to the aircraft open where it appeared no window. Then our luggage was removed from the aircraft. To contact Borgata hotel and speak with the front desk supervisor...he told me "it was not his problem regarding the aircraft and I had to speak with the airline" After hours at the airport, we were separated and placed on two different planes. Most of the people that had to return to the same aircraft that had the emergency landing were very upset that we had to take the same exact plane where most of us were still shakin up. After returning to my home state to discover that my luggage was lost. At the ******* (major airport) airport there was no counter to talk with anyone regarding my luggage. To try to contact the Suncountry airline they were not open after 5:00pm. The following morning I contacted them and filled a complaint about my luggage. Since the complaint I have emailed them twice and no response. I have no idea where my luggage is.
    Read More

    Customer Reviews

    200 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Mark H

    1 star

    07/07/2024

    I'm not sure how Bet MGM is allowed to operate. Like the hundreds of not thousands of others that have been fleeced by MGM im now one of their victims with no recourse. I'm in a state that only allows one option which is ACH vip preferred which is handled by global gaming systems in *****. This method has always been fine to deposit and withdraw ***** USD after deposits in the same range. That is until I turned $5 into $565. Then when I tried to withdraw they insisted on sending half via trustly online banking which I've never used and is illegal in my state. When I contacted them they told me 100 times to delete my card. I've never used a card and have no option to do that. I was told wait 48 hours, 3 days later I got an email saying they deleted my card and I can use my preferred method now. They actually deleted my ACH account and now there's no way to withdraw my balance! They have since blocked all deposits and won't return my emails. We need to get together and *** them as it's obvious they purposely cheat us out of our money. I can still bet of course but I can't get the winnings. If they were an actual bookie there would definitely be some violence. Id not hesitate to hurt anyone that steals from me. I am filing a class action lawsuit and I will win way more than they're trying to steal.

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