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          Find a Location

          Jackson Hewitt - Tax Services of America, Inc. has 2602 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileJackson Hewitt - Tax Services of America, Inc.

            Tax Return Preparation
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            10 Exchange Pl Fl 27

            Jersey City, NJ 07302-3922

            Visit Website
            (800) 234-1040

            Customer Reviews

            1.52/5

            Average of 153 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            218 complaints closed in last 3 years

            77 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/22/2018

            Years in Business: 38

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Before submitting a complaint, Jackson Hewitt Tax Service requests that consumers call 1-800-234-1040 to try and resolve the issue with them directly. 

            Business Details

            This is a multi-location business.

            Find a Location

            Jackson Hewitt - Tax Services of America, Inc. has 2602 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              10 Exchange Pl Fl 27, Jersey City, NJ 07302-3922
              BBB File Opened:
              7/2/2004
              Years in Business:
              38
              Business Started:
              12/24/1985
              Business Incorporated:
              12/24/1985
              Accredited Since:
              5/22/2018
              Type of Entity:
              Corporation
              Alternate Business Name
              • Tax Services of America, Inc.
              Business Management
              • Customer Svc 800-234-1040
              • Mr. Jonathan Chalker, Vice President of Customer Care
              Contact Information

              Principal

              • Customer Svc 800-234-1040

              Customer Contact

              • Mr. Jonathan Chalker, Vice President of Customer Care
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a tax preparer in the U.S.

              Customer Complaints

              220 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/28/2024

              Complaint Type:
              Product Issues
              Status:
              Answered
              I was charged over 500 dollars to file my taxes only for them to be filed incorrectly. I'm active duty military and not a citizen of the state I'm stationed in. My filer didn't attach my LES or orders with my tax return which resulted in the state of Hawaii sending my household a bill for several thousand dollars in income tax we don't owe. I've been trying since last week to get a hold of the location I filed at and no one answers/no VM. I was given a number to the district manager who doesn't answer the phone or have a VM either. Alternate numbers to their offices didn't also didn't work. This is an insane amount of money to pay for a mistake I could have made myself for free, and there is no way for me to get ahold of someone to ammend my taxes from this office to fix it as they don't answer their phones, have VMs or honor their posted business hours.
              Read More
              Read 219 More Complaints

              Customer Reviews

              153 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Richard H

              05/06/2024

              Had my taxes done on Jan 31st. I am retired with SS, state retirement & military retirement w/no exceptions. Past 3 years it took 30 min to do my return. Thus year over 2 hours, preparer was not properly trained & had difficulty entering data. After 2+ hours, she was unable to connect the card reader to the computer. I had to drive home & get my checkbook to pay her. I asked her if she needed the routing # to my credit *********** said no, I looked it up. 2 weeks later, *** says they received my return. 2 more weeks & they said it was processed. 2 more weeks & theybsaid they were unable to make electronic deposit. Routing # she entered was for some credit union in ******! After I complained to regional manager, he said I would be refunded the $160.00 I paid. That was a month ago. & now when I leave a message all I hear is crickets. Buyer Beware!
              Read 152 More Customer Reviews

              Local BBB

              BBB Serving New Jersey

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              BBB reports on known marketplace practices.

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