ComplaintsforNational Metering Services, Inc.
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Complaint Details
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Initial Complaint
12/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The town required that National Metering services replace the water meter at our residence. The tech came and replaced the meter while I was at work. Two weeks later, the town contacted me because they received an alert that we had a water leak. I called National back and they sent a tech to the house, who advised there was no leak at the meter. I then contacted the town water department, who came and assessed the situation and proved that there was a significantly leak. I didnt have the funds to pay for a plumber to dig up the yard and replace the line, so I did it by hand. Trenched the 42 from the house to the road and pulled a new line under the driveway. Replaced all the fittings, just to find that the leak was at the meter. The town water tech was at the site when the leak was discovered. The conclusion we all came to was that when National metering replaced the meter, they wrenched the water line and broke the connection from the meter to my house. I have attempted to contact National metering services for two weeks, and received no response. Im not expecting compensation for my time digging the trench but I would appreciate compensation for the supplies I had to purchase and grass seed to restore my yard. Very disappointed in their customer service!!!Business response
01/05/2024
This customer was reimbursed for the expenses incurred, even though the leak was not our responsibility.Customer response
01/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
It took BBB getting involved to finally get the company to respond to me. The individual that the company sent out was arrogant and was not very professional. He reminded me of a used car salesman. I also didn't find it very becoming, when he left the house and stated that he was going to go talk to the town water department and "give them an earful for trying to pass unconfirmed blame on his company". The company did pay what I was asking, but I was not impressed at all with their customer service.
Regards,
*******************Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had an appointment today for a water meter replacement and I honestly did not expect the technician to be as rude and threatening as he was. I scheduled the appointment in advance and took a day off work to wait during the 5 hour window that I was provided. The technician showed up toward then end lf the window and before i can even get to the soor he left. I called him about 10 times he didnt pick up. The one time he did pick up he was extremely rude and threatening. He said he wasnt coming back, laughed at me and hung up the phone. Its surprising to me that someone like this would represent your company. I scheduled a meter replacement and instead I wasted an entire day and got yelled at in the process. Its absolutely unacceptable for a company to treat customers this way. My city requires thst I get my meter replaced with this company. I have made every reasonable effort to comply but you and your representatives have failed to provide the service. The municipality will be notified.Business response
04/25/2022
This customer was a "No Show." When ************** arrived at the address, no one answered the door. The technician rang the doorbell/knocked several times over a 5 - 10 minute period, but the customer did not answer.
We welcome the opportunity to revisit the address to complete the necessary work. The customer can contact ************ to reschedule.
Thank you
***************************
Vice President
Customer response
04/25/2022
Complaint: 17020676
I am rejecting this response because:
The technician did not wait for the stated amount of time. Additionally when I spoke to him on the phone he was extremely rude so I do not feel safe with that same person returning to my residence. You can reschedule my appointment on a Friday or Saturday with another technician.
Regards,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.