Business ProfileforDistrict 5 Boutique

Date of Transaction: 6/28/24 Amount of Money Paid: $1020.00 (but total money that business will not honor: $1090.80) Business was committed to provide me the product I purchased. Nature of Dispute: Business cancelled my order stating my store credit expired in 2022. Had purchased a prior product totaling $1090.80 10/15/2021 for which I returned due to product not fitting and was subsequently refunded store credit on 12/1/2021. I was not aware of an expiration date of store credit (never informed) - and have logged into my account numerous times since 2022 with ACTIVE store credit of $1090.80. I finally decided to use it for a special occasion to mark a 10 year vow renewal and getting through a loss of a pregnancy on 6/28/24 and the order went through with the ability to use my store credit being processed and with residual store credit on my account. I contacted business to follow up as I saw order was canceled. Business states credit is not usable despite it being active on my account. I referred to their refund policy about store credit which states "Store Credit Policy is effective as of January 1, 2023, and applies to all store credit issued by District 5 Boutique on or after that date" -- when I brought this info to their representative, stating I was not informed of 1 year expiration and since my purchase/refund was BEFORE 1/1/23 I request they honor my credit and was refused.