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Find a Location

American Chimney Masters has 1 locations, listed below.

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    Business ProfileforAmerican Chimney Masters

    Chimney Repair

    Additional business information

    Additional Info:
    Mail sent to the business on 10/17/2022 was returned by the U.S. Postal Service as Attempted - Not Known.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1776 Avenue of the States, Lakewood, NJ 08701-4591
    BBB File Opened:
    9/29/2022

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    BBB unable to locate business
    I hired these guys to install a pellet stove 5-Dec 2022 (needed 3' double flue piping, and an air intake hole and pipe. After installation (11-Dec - it started leaking CO2 into my house). They came to fix it, and then 19-Jan-2023 there was smoke and exhaust everywhere. I did not want them to touch it a 3rd time, as this is was an EXTREMELY UNSAFE situation they put me in twice. The pipes they installed were regular HVAC ducts which are not coded for extreme heat that comes off from a pellet stove. I contacted them and asked for the mailing address so I could send court papers, but they told me good luck suing and getting my money back. I have videos of the smoke leaking etc but its not a supported file type. I believe this business address now is (the email they provided is the one listed with this business). Not sure if it helps.American Chimney Masters ************************************************************* Phone Number: ************** Group: We at American Chimney Masters have more than a decade of experience providing high-quality services while establishing trusting customer relationships. Our CSIA-certified technicians are well versed in all aspects of chimney, fireplace, and venting systems. Our number one priority is our customers safety and satisfaction regardless of whether were performing an annual inspection, cleaning, construction, or repair. No matter how old or complex your chimney or fireplace may be, you can count on us to treat you and your home with the utmost respect and *************************************

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Traci L

    1 star

    12/01/2022

    They sent a contractor to push his cleaning services and never performed the chimney inspection. And then he wanted payment to his company. AMM Supervisor promised to send a tech from the company the following week at no additional charge. A no-show. After several attempts to get someone on the phone only the call center answers and will not transfer calls to management. Only the call center supervisor will take calls and relay to management. I was told there was no record of me speaking to the first supervisor and they don't know why no one showed up for the reschedule. Then they tell me the check written out them was to the wrong company and the price was more! When the appointment was set they specifically said the check was to be made out to American Chimney Masters and that was on the check! They refuse to rectify the issue and management will not call me to resolve this. Meanwhile, my client paid for a service they didn't perform and they lied about sending out another tech to actually inspect.

    Local BBB

    BBB Serving New Jersey

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