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Review from Charles B
1 star02/23/2024
Have had HPOA FOR ABOUT 2 YEARS. 3 days ago lost my furnace.Had 3 contractors come out 2of the 3 said do not fix replace other said $2880 his cost to repair but would not warranty it. ***** heat exchangers went bad. **** OFFERED ME $700 I SAID NO THEN OFFERED $750 I SAID NO THEN $1000 I SAID NO THEY THEN SAID SORRY YOUR OUT OF LUCK WE WONT PAY ANYMORE. cOST ME $4880 FOR A REPLACEMENT.PLEASE STAY AWAY THEY ARE GREAT UNTIL YOU HAVE A PROPLEM. TODAY I TALKED TO 2 OTHER PROVIDERS ONE WAS CINCH they say they pay up to $10,000 for repairs. will sign up with them tomorrow STAY AWAY FROM HPOA NOT ANY GOOD.IF YOU GET A GUY NAME ******* FROM HPOA JUST RUN RUN RUN.
Home Protection of America Response
02/24/2024
Dear ****************,We sincerely apologize for the frustration and dissatisfaction you experienced regarding the recent claim on your furnace. Upon review, we confirmed that the claim was authorized in accordance with the manufacturers guidelines, covering both parts and labor as stipulated in your policy.We understand your concerns about the cost discrepancies. The quotes you received from the service providers were significantly higher than the typical rates based on the manufacturers published guidelines, which is what our claim reimbursement amounts are based on.Regarding the $10,000 policy limit, we must clarify that this amount represents a cap rather than an automatic entitlement for every claim. It is a common misunderstanding, but the limit is not an indicator that all claims up to that amount will be approved outright. We believe that transparency and clarity regarding policy limits are crucial, and we caution against providers that might suggest guaranteed payouts up to the maximum limit without considering the specifics of each claim.We also note your previous satisfaction with how similar claims were handled under your policy. We strive to maintain consistency and fairness in all our claim assessments and regret that this incident did not meet your expectations.We value your patronage and are genuinely sorry to see you go. It has been a pleasure serving you as a customer, and we wish you all the best in your future endeavors.Sincerely,Home Protection of AmericaReview from Prudhvi g
5 stars12/18/2023
HPOA is pretty good, I had it for 2 years now and they always assisted as expected. My only complaint is they are harder to reach via phone some times but usually I try after sometime to reach them. I had few claims(AC, Electrical, Water Heater) over the year and they seems to be reasonable to work with. In my experience **************** companies often eat up deductibles and with HPOA that is not the case and pretty transparent about their coverages. Very Happy and will continue extend my plan.Review from Glenn A
5 stars10/19/2023
I am extremely pleased with the prompt response and payment from the Home Protection of America. To date I have filed and received reimbursements on 4 claims. The total amount paid to me with these claims far exceeds the premium amount that I have paid thus far. I highly recommend Home Protection of Americas coverage and service. They are outstanding in their protection and claims response. *************************Review from Tiffany B
1 star08/15/2023
BUYER BEWARE!! PLEASE READ I wish there was a way to put ZERO STARS. Home Protection of America is the worst. I cancelled my plan because they are unprofessional and just want to collect people's money without fulfilling the purpose of being protected if something in your home goes wrong. Why do I have to take pictures and videos to show you a problem when you could just approve for a professional to come out and inspect the problem. They don't want to pay for anything. Why am I paying monthly for them to question "small" problems, that are covered. It takes days to get in touch with them. Even though they will tell you that are available on weekends for "emergencies", that is soo not the case. They won't call you at all. You then have to contact them on Monday and hopefully they answer, if it's after 5pm, you can forget it. I also cancelled my plan because none of the professionals in my area would deal this company. As soon as I told them my warranty company's name, they said "oh we don't deal with them". After calling around to several places, someone finally came out and to this day they haven't received payment from HPOA. I would get anxiety when it was time to call them because it was never an easy battle. Why am I stressing when I pay you for this service. I am done with them, but people should know what they are getting into.Review from Melissa D
5 stars08/07/2023
Its so very refreshing to deal with a company that actually cares about its customers! Ive had a few problems with my home, and each time they have dealt with my plumber and electrician with zero issues! Highly recommend this company!Review from Art G
5 stars07/06/2023
Im glad I purchased their coverage. It has come in handy on several occasions. I enrolled when buying my main home and my rental property.Review from Robin P
2 stars06/15/2023
I have had coverage for a little over a year. I made two claims over a month ago and paid the contractors upfront. HPOA promised to reimburse me. As of yet, I havent received any payments. As other reviewers have said, I cant get through to them on the phone and of course the voice mailbox is full. Fortunately, my repairs were not too expensive, but I am considering canceling coverage due to inability to contact them. Let the buyer beware! **********************************, MSReview from Celestine M
5 stars03/09/2023
This is the absolute best home warranty company They honor what they promise to provide in your agreement and they respond promptly and efficiently. The customer service is superb, especially *******, very professional, courteous and does not give you the run around, I will always have my home warranty with this company.Review from Gerard D
5 stars01/30/2023
Home Protection of America provided ********************** to me. I filed a claim for my heat pump and a claim for the refrigerator with them. I paid the invoices up front for the services rendered. Home Protection of America sent me checks reimbursing me for my out of pocket expenses. Furthermore, my calls were returned promptly and my issues were addressed promptly as well. They did right by me and I wanted to do the right thing and share my experiences with others.Review from Kolter H.
1 star12/22/2022
Our furnace quit in the middle of the winter and I tried calling the claims department at least 10 times from morning until evening. I left multiple messages and no one called me back after several days. I tried calling again several days later and finally got ahold of ******* to file a claim and get our furnace fixed. He told me that I can submit a video of the problem and an invoice for the part and they will reimburse me ASAP if I can just pay for the repair. I sent a video, invoice and receipt to the claims department via email. I had to just pay the invoice myself so I could get heat back in our home (which is not at all how the process is supposed to go according to their website. The website says they pay the contractor directly so no need for reimbursement. Didnt happen.) I have called, texted and left VMs with no response. I still dont know how, when or if I will be reimbursed. The service they offer is completely nonexistent. Avoid this company at all costs. They dont stand behind their warranties and only want your money.
Customer Review Rating
3.5/5stars
Average of 20 Customer Reviews
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