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            Business ProfileSCS Pooled Trust

            Legal Document Help
            BBB accredited business

            Contact Information

            100 Boulevard of Americas

            Lakewood, NJ 08701-4585

            Visit Website
            Email this Business
            (800) 540-6732

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            Customer Reviews

            1.94/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            31 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA-

            Accredited Since: 1/23/2024

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            100 Boulevard of Americas, Lakewood, NJ 08701-4585
            Email this Business
            BBB File Opened:
            10/22/2018
            Years in Business:
            9
            Business Started:
            1/5/2015
            Business Incorporated:
            10/1/2014
            Accredited Since:
            1/23/2024
            Type of Entity:
            Corporation
            Alternate Business Name
            • Senior Community Services, Inc.
            Business Management
            • Mr. Zev Werner, Marketing Director
            • Mr. Isaac Itzkowitz, Owner
            • Ms. Avi Donath, Director of Operations
            • Ms. Ericha Walden, Company Contact
            Contact Information

            Principal

            • Mr. Zev Werner, Marketing Director

            Customer Contact

            • Mr. Zev Werner, Marketing Director
            • Mr. Isaac Itzkowitz, Owner
            Additional Contact Information

            Fax Numbers

            • (844) 623-0481
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            31 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/29/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            SCS Pooled Trust removed 1000.00$ from my bank account without my signature, permission or acknowledgment for an entire year. I didn't realize this until recently and have tried contacting them and I am getting nowhere with this company. I do not know how they obtained my bank information or why they did this. I have been in touch with my bank regarding putting a stop to the removal of money from my account. I would appreciate you looking into this matter for me as I have not been able to resolve this on my own with the company. I am being virtually ignored. Thank you for your help in getting to the bottom of this as I am confused about how this happened and as how to get it resolved.
            Read More
            Read 30 More Complaints

            Customer Reviews

            18 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Miton A

            02/21/2024

            My mother's December 2023 rent has not being paid as of today Feb, 21 ****. I tried to get SCS to rectify this problem by calling, messaging and emails many times, but the case manager nor supervisor replies. These companies should be monitored by a goverment agency to prevent them from doing business. Government over-site is definitely necessary!!!!

            SCS Pooled Trust Response

            03/07/2024

            The rent check that the reviewer believed was not paid was, in fact, cashed and processed. The delay in updating our portal led to the confusion. We have since assigned a new Case Manager and provided the member with updated contact information for both the new Case Manager and the Supervisor.

            SCS Pooled Trust Response

            03/07/2024

            The rent check that the reviewer believed was not paid was, in fact, cashed and processed. The delay in updating our portal led to the confusion. We have since assigned a new Case Manager and provided the member with updated contact information for both the new Case Manager and the Supervisor.
            Read 17 More Customer Reviews

            Local BBB

            BBB Serving New Jersey

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            BBB Reports On

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