![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGlass Tile Oasis, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a sample tile which I received. I then ordered enough for my backsplash. Once I have more tile when I looked at it, it was going to be far too light for my kitchen. I reached out to return all the unused tile. I knew I would pay a restocking fee but I also had to pay to ship everything back. My tile was $462 in total, cost me $180 to ship back and I will also have a restocking fee. So it has cost me more than 1/2 of what I spent.This is absolutely ridiculousBusiness response
10/17/2023
Unfortunately this is our return policy, which is stated on our website under our return policy *************************************************************. The return policy is also on the order confirmation email and shipping confirmation email.
Please note a credit has already been issued for your return, you should see it in your bank account within the next couple of days.
We apologize for this inconvenience.
Customer response
10/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.