ComplaintsforRoto-Rooter
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Complaint Details
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Initial Complaint
07/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had a plumbing issue, which required the addition of a pvc pipe outside my home. Roto-rooter charged me over $6500 for 30 to 45 minutes of work. It required them to dig a hole they dug up my front yard for no reason which I did not initially fault them for. They located the pipe in my back yard and dug a hole about 3 ft wide. I was notified by the workers and phone reps that a inspector would be by to check the work and they would finish the job. 2 and half weeks pass and no one contacts me or checks. I call and they assure me a person would be by after a another week an inspection is done. But they have not filled the hole I have no clue if the job is done correctly and I don't have confidence in the work at this point. It's has been almost a month with caution tape and a large dangerous hole in my back yard. I'm sure if I am persistent eventually they will finish the job but at this point I want my money back to have a more reputable company to check the work.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.