ComplaintsforThe Slime Lounge
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I reserved a party at the Slime Lounge Oxford Valley location on 7/11/24 for a party on 8/24/24. I deposited with my credit card the mandatory deposit of $150.00. On 7/26/24 at 2:30 pm, I received a call from Anna at Slime Lounge. She said there was a leak in the Oxford Valley location and that we needed to either change our party to the Quakerbridge location or we could cancel and get our deposit back. I asked to call her back. I was told I had until 7pm 7/26/24 to call back at that number. I called back at 5:05 and left a message. Anna called back at 5:17. I asked if we could have until Monday to decide, since my daughter (whose party it is) was with her grandmother for the weekend. She said yes, but said I couldn't call the same number, that I would have to call her boss, Maraisa. I took the number and called Maraisa on Monday. No answer. I left a voicemail. No response. I called the Quakerbridge number listed on the website, no answer no return calls after my voicemail. I called Anna's number again as well. I have called 3 different numbers for Slime Lounge and left multiple voicemails. I have not heard a word. I have also emailed the email listed on the sight *************************) and have tried to stop in the Quakerbridge location, but the gate was down during operating hours. I would just like my $150 deposit back and the reassurance that I won't be charged the remaining $221 after 8/24/24 (when the party was supposed to happen). Also, want to be sure that my credit card information is removed from their site. I had an account created when booking the party and now I cannot get into the account. When I ask for a password reset, I don't receive the email to do that. Also was able to create another account with the same email. I want my info out of their system. I understand that the deposit was originally nonrefundable, but I did not cancel the party and Anna told me that I could get my money back since this was out of my control.Initial Complaint
05/30/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had a birthday party here for my daughter and paid extra for photobooth set up and pictures. It is now 12 days later and I have not received my pictures. I have left several messages and emails and have yet to receive a response. Date of event: 5/18/2024 Issue: Paid for photobooth, never received pictures Actions taken: Called multiple times, messaged through website, emailed. Result requested: be sent my party's pictures or alternatively be refunded for the photobooth plus half the tip as now we have no pictures from the event.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.