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Find a Location

Paytrust has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Paytrust

      101 Grovers Mill Road Lawrenceville, NJ 08648-4706

    • Paytrust

      2572 Brunswick Pike Lawrenceville, NJ 08648

    • Paytrust

      PO Box 27027 Tucson, AZ 85706

    Business ProfileforPaytrust

    Billing Services
    Multi Location Business

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Paytrust has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Paytrust

        101 Grovers Mill Road Lawrenceville, NJ 08648-4706

      • Paytrust

        2572 Brunswick Pike Lawrenceville, NJ 08648

      • Paytrust

        PO Box 27027 Tucson, AZ 85706

      Location of This Business
      101 Grovers Mill Road, Lawrenceville, NJ 08648-4706
      BBB File Opened:
      7/23/1999
      Business Started:
      10/1/1998
      Business Started Locally:
      10/1/1998
      Business Incorporated:
      1/1/1999
      Type of Entity:
      Corporation
      Alternate Business Name
      • Secure Commerce Services, Inc.
      Business Management
      • Mr. Edward McLauglin, CEO
      • Mr. Ken Zeng, CFO
      • Joy Cruz, Senior Manager
      Contact Information

      Principal

      • Mr. Edward McLauglin, CEO

      Customer Contact

      • Joy Cruz, Senior Manager
      Additional Contact Information

      Fax Numbers

      • (609) 720-1819
        Primary Fax

      Phone Numbers

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/10/2023

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      Paytrust wrote letters and said they were going out of business and to no longer use their payment service. I found another company and quit using the service. They did not go out of business and continue to charge customers. There is not way to close one's account in the payment portal. After calling, I was told it would take over a month and that I would be charged for the service several more times, even though I was not using their service and requested account cancellation. Nonsense explanation about billing cycles was given. I had used Paytrust for over 20 years, it has become unethical business. They should be removed from business and prosecuted for fraud and robbery.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Hugh H

      1 star

      01/25/2022

      Lousy UI. Terrible customer service. Expensive! You can get the same or better services for free from most banks. Look elsewhere and avoid this overpriced, poor service.

      Local BBB

      BBB Serving New Jersey

      BBB Reports On

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