ComplaintsforVolvo of Princeton
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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Leased a new Volvo (less than 100 miles on the car) from this dealership in late September 2023. Within a week we noticed numerous issues with the car, which we emailed and informed Volvo about. Over the following weeks additional issues kept accruing and we continued to inform the sales rep, but she offered no substantial help for resolution. Within a few weeks our "Check Tire" light came on, and we brought it to a more local Volvo ******* in Summit, NJ) dealership to look into the various issues, including the Tire light. ******** service department was able to remedy all issues we had, and noticed there was a nail in our tire, which was causing a slow leak. The cost to replace the tire was $467.24. It appears abundantly clear to us the car provided was never inspected prior to turning over to us, which required us to take the car in for service and tire replacement, within 2 months of our new car. We are aggrevated by the unwillingness by Princeton Volvo to acknowledge or do anything to help, and are looking for a refund in the amount of $467.24Initial Complaint
09/22/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased gap insurance from this dealer in June 2021. Cancelled the policy in June of 2022, Am owed the residual value of the policy in a refund or loan credit. Have been trying since June of 2022 to accomplish this. Have contacted the dealership several times through phone calls, emails and a visit to the dealership.Have spoken to sales and finance representatives. They have taken no action. Thank youBusiness response
09/29/2022
Good morning,I just spoke to ********************************* at 10:45 this morning and we resolved his complaint directly. I told him that refund check number ***** in the amount of $706.00 for his GAP policy was cut and mailed out to Volvo ************* Services. ****************** is now fully satisfied with this final outcome; he thanked me for resolving this and stated that he would remove his complaint with the BBB. Please let me know once this case is closed on your end.Thank you,*****************Volvo of PrincetonCustomer response
09/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.