ComplaintsforRoeland Home Improvers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had my roof replaced in **** by Roeland. The project included replacing some of the plywood that was rotted. I have a 30 year warranty on the work order/receipt. Here we are in 2022 and my roof is leaking and several of the pieces of plywood are rotted. When my husband called, Roeland said he would repair the roof where it was leaking for $1100.00. But there is more wrong than just the place where water is running in. How come the plywood is rotted if the whole roof is not leaking??I called Roeland and left a message inquiring what the warranty covers. But I have not gotten a callback.Business response
04/28/2022
Hi ****,
I am a little perplexed by the complaint you made to the BBB. When you and I spoke, I did not give you an estimate to do the repair as how could I give you an estimate for something that I did not have a chance to take a look at yet. I believe we discussed the option of me stopping by to fly my drone over your house to see if we could determine what could be causing your roof to leak but never heard back from you. This complaint is not fair...if you read our reviews, you will see that any time a customer has an issue, we are prompt and responsive to their requests. You have not even given me a chance to see what we can do to remedy this situation before lodging this complaint. My suggestion would be for you to call our office - ************ and speak to **** and set up a time for me to stop by. I run 3 appointments each day so I don't have the luxury to just be able to stop by without a specific time set aside to meet with you. I would really appreciate you closing this unfounded complaint and let's work together to fix your situation.
****** Roeland
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.