ComplaintsforWestpark Electronics, LLC
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Complaint Details
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Initial Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
July 15, 2024 I purchased a camera from this company for $2195. I applied for financing and was approved through their 0 percent financing. After completing the order I received a call saying they needed to confirm my order. After they verified my address they told me the camera I purchased they only had available for $3100. And then they tried to sell me an additional battery. In every new camera I have bought comes with a battery. He told me their website was wrong, I declined to spend the extra money and he came back on the phone and said they could do it for $2700. I declined again. I checked the website this morning and it is still listed at $2195. This company is scamming customers with pricing and then trying to get them to spend more when calling. A horrible way to do business. Requesting they remove the in stock item if it is not in stock. Or list the price they want to charge.Business response
07/25/2024
HI,
We apologize for any inconvenience. I left several voice messages for the customer and have not received a call back.
If the customer is still shopping for the ********************, she may contact me at ********************. I can reinstate and fill the order.
Thank you, ****
Initial Complaint
01/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a camera from their site, and selected 2 day shipping. Camera clearly showed that it was In Stock and showed new. It did say that it was a Brand New Factory Fresh Import Model, which I was completely OK with. Upon placing the order, I was contacted repeatedly to "verify the purchase". Once called back, I was asked to verify that I was the person who placed the order, and verified the address. I then asked the person to verify that it showed that I selected 2 day shipping. He said yes, but had to verify that it was in stock. (website already showed that it was in stock, and this was verified on the phone the day prior). Upon returning he first asked me if I would like to purchase a battery with it. When I said "no, just the battery it comes with is fine", he replied that it doesn't come with a battery "since it is a factory fresh import model", and one has to be purchased separately. Additionally, he stated that it would be roughly 2 weeks before they get any in. I canceled my order and hung up the phone. My issue is that the "verification call" was a tactic that was being used to try to upsell purchases. Additionally, after scouring the listing and the entire FAQ section of the website, it says no where, that the camera doesnt come with a battery. I have purchased "grey market" cameras before, and every one of them came with the same items the US versions come with (including a battery). Finally, as stated above, the listing CLEARLY stated that it was in stock, and this was confirmed on the phone less than 12 hours prior.Business response
02/08/2024
HI,
We have made several attempts to reach out to ************** but unfortunately haven't received a response.
If he is still interested in the camera, we're prepared to reinstate the order and fill it as soon as it becomes available.
************** may reach out to us at *******************.
Thank you, ****
Initial Complaint
12/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** of Maine used an upsell strategy. They list a lens with $719. I know it's a grey market lens and I want to buy it. But after I placed the order they wanted me to call to confirm. During the call, they said that my lens wouldn't be delivered in 20 days and they offered a 'retailer' version for $849 which I thought was a retailer version and it came with a manufacturer warranty. But after they placed the order I searched its website and found that they are not an authorized retailer. But they already shipped it out. *** just left it in a CVS store which is far from me. I don't have time to pick it up. I think the restocking fee is not fair in this case since they told me it's a retailer kit. But they are not a retailer for *****Business response
12/06/2023
Hi,
We have processed a return authorization for the lens. Upon receipt, we will promply issue a refund.
Thank you, ****
Initial Complaint
08/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought two diamond cleans toothbrushes like new on ***** One works perfectly. Other has ******* power button and refuses to charge. Shouldnt sell garbage as new. ReportedBusiness response
08/10/2023
Hi,
We apologize for any inconvenience this caused. ******************** sent us a message through ***** he was instructed to initiate a return for a refund.
The item is listed as open box, not as new and is not "garbage".
Condition:
Open boxOpen box
PRODUCT IS IN USED LIKE NEW CONDITIONWe will issue a refund upon receipt of the return.
Thank you, ****
Initial Complaint
03/22/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The scamming and bad business practices Occurred on 02/23/2023, after I inquired, a shady rep called to confirm payment, I bought items of a value of ******* and never successfully got them to me and refused to give full refund or resend items even after ***** another federal company confirmed that I was wronged and approved the claim. No longer want items as customer service is pretty much non existent just want my money back. ******************* who handles the claims is unresponsive , ignoring all forms of contact for almost a month ducking and dodging calls according to reps **** apparently not in right now 90 percent of the time I called, I honestly just feel bad, not only for me but to the others it has happened to also this is completely insane to take tax paying Americans funds with no empathy and now you have sensitive information and my money this is unacceptable and extremely embarrassing as a company and unprofessional and wrong. My bank was flagged and closed due to this payment which is very unusual to me as well. I have requested resolution documentation, claim number via email and phone and still nothing , I basically had to beg them to file a claim, after repeatedly telling them the SHIPPER has to file separate claim directed by ***** I was never supposed to file as Im not the one who shipped item they just refused to help they literally dont care at all, reps keep saying someone will call no one ever calls but im hoping they return my funds or a agency can take action and assist me with the return of funds Ive tried everything and waited patiently PLEASEEEE help me.Business response
03/30/2023
Hi,
****************** calls were not ignored, she was told several times that we have to wait for the claim resolution. There is no way to initiate a second claim while one is in
progress. We reopened the claim right after the first was denied.
Our records indicate that a dispute was initiated by ************** and should be resolved within the next week or so. ************** is not responsible for any fees at this time.
Thank you,
****
Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
***'s of Maine sells grey market cameras at FULL price. They do not explain to consumers that international models cannot be covered by Canon USA domestically. I specifically asked and thought I was paying for a DOMESTIC Canon EOS R5. This is sneaky and not transparent business methods. There is nothing in my paperwork that indicates my camera which I paid full price for was not going be granted warranty by Canon.Business response
10/26/2022
Hi,
Our records indicate that we settled with *****************
Initial Complaint
07/14/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
"Order Number: AB1468985 **************************** Subject: Dissatisfied customer Message: Hello. I ordered a body only initially from you all last week and shortly after the order was placed i received a call from a "concerned' salesmen who convinced me to switch my $1200 order to a $1500 because the product I ordered was imported and wouldn't come with a manufacturer's warranty.what he did not explain to me is that I would be buying a camera body that was sold as a KIT from the manufacturer. That this serial is tied to the serial of the lens and that I am still not covered through canon, just you all.If you wish to do future business with me, or for me to ever use your name in a light that isn't negative I would like to be refunded the difference between my final purchase price ($1400) and what I initially ordered ($1154). I record all conversations with salesmen and will be filing with the BBB if my reasonable request is not met.Thank you for your time."This is an email I sent to their customer service this morning and was told to call to resolve my issue. When I did call I was transferred to the salesmen who originally "upsold" me. He declined to refund me the difference between what I originally tried to buy and what was ultimately sold to me and explained I would need to RMA my camera and have another one sent out. My main issue here is the bait and switch tactic used by the salesmen to upcharge them to buy a camera that was sold to them as a KIT, meaning the serial numbers of the camera body and the lens that go with it are tied together. This company appears to make regular practices of buying new kits and selling the parts individually. They also appear to use misinformation as well as lies to pressure customers into doing what they want, ie: "if you buy product X it will never be covered under warranty, but if you buy product "Y" you're safe. Ultimately they are literally the same product with the same manufacturer's warranty.Business response
07/21/2022
Hi,
Our records indicate that a refund in the amount of $250.00 was refunded to **************** credit card on 07.14.2022.Customer response
07/21/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I confirm they did issue me the request refund.
Regards,
***********************Initial Complaint
11/04/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a camera lens from them off Amazon. In the bottom it says international version being new to this hobby I didnt understand what that meant. Everything else states Genuine Tamron. I just sent my lens back to the manufacture to have it repaired and I found out that its **** market and they wont fix it. I feel as though I have been a victim of a scam. I paid the same price as the USA version. The company wont do anything to help me.Business response
11/08/2021
Hi,
As ******************** stated, the lens was purchased 2 years ago, and the site clearly stated "International version".
I provided ******************** with a technician's phone number.
Initial Complaint
09/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had ordered **** lens 70mm-200mm on Amazon and the seller was Westpark Electronics. But on Amazon the seller is named as Abe's ********** Center.The package was supposed to be delivered on Sept 23rd via **** I was supposed to sign for the receipt of delivery. The *** marked it as delivered and also marked as signed. I was not at home and I am not sure where he delivered the package and he has signed my name when I did not receive the package in person at all. I am not sure what happened to the package.I contacted Amazon immediately as soon as I got message that my order was delivered to notify I was not at home and not sure where *** delivered the package.I contacted the seller for replacement lens or refund but he did not send me replacement lens. So I filed Amazon A to Z claim because the package was not delivered. Amazon replied that my refund claim was denied. Now I am not sure what to do. Please help me to get my money refunded from the seller. Very DisappointedBusiness response
10/21/2021
Hi,
******************** ordered the lens on Amazon, whose return policy is known to be hassle free. In some cases, Amazon denies claims due to the customer's return and claim record.
At this time, after speaking with ********************, we are not able to send out a replacement nor issue a refund as we need to follow Amazon protocol.
If we my be of further assistance, please feel free to contact us.
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Customer Complaints Summary
32 total complaints in the last 3 years.
11 complaints closed in the last 12 months.