ComplaintsforLuxor Linens, LLC
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Complaint Details
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Initial Complaint
01/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Made a purchase of almost $1,000 for ******** made 100% Egyptian Cotton **** thread count bed sheets and an organic duvet cover, in addition to a natural down comforter. The items I received were anything but. These items are clearly not made of the materials advertised, and the duvet cover was never shipped to begin with. The company promotes that the items are ** made yet the tags clearly say that the products I did receive were made in ***** and *****. When I reached out to the company via their online chat, I was denied their phone number when I requested it and indirectly called a liar when I stated that the $263.74 duvet cover was completely missing from my package. I cooperated with all of their requests, sending images of what I received and the box that was delivered and still was told that they would "deny my refund" since they "quality checked" the package before shipment. SCAM SCAM SCAM SCAM SCAM. They are just taking cheaper products, switching out labels, and upselling the items. Then purposely employing a very poor customer service team to try and dissuade people from following through on getting their money back! This is a **** shame.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.