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ComplaintsforJust a Pool Dude
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Complaint Details
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Initial Complaint
11/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I signed a contract with ************************* to service my pool and close it at the end of the season. ******* texted me on September 3, 2022 asking me when I would like to close the pool. I told him 2 weeks. On October 3, 2022 I texted him saying the pool is still opened and he said he was waiting for the weather to clear up; he never gave me a date on when he would close it. On October 14, 2022 I followed up. He said he would be there the next day; he never showed up. I followed up again with multiple texts, phone calls and emails and have not heard back. Payment was made up front in the beginning of the season for the entire season (including closing).Business response
11/28/2022
To whom this may concern,I'm writing this email/letter in reference to a complaint about assisting someone whom needed a job done . In agreement of opening and closing the pool is closed. Service is done. You see It took a little longer as I didn't expect I do have a child who requires a lot of attention due to an illness. Two weeks following the date we talked about brings us around Sept 17th which that week we had lots of dr *********** mri follow up physical therapy counseling. We had braces for my daughters foot to mold and adjust to wear with her shoes. I'm one person as my wife works full time in hospital . Come beginning of october ******* got hit with rsv rhino virus and another virus causing her to have back to back fevers which we were in the er for trying figure out why she had such high fevers for so many days. following that was ***********s, meetings to get set up for a program to care for my daughter (ppp program) went to ************* for neuropsych *********** we had virtual ***********s to follow up to start cognitive therapy. We had surgery in Oct on the 25th . Following surg we had fevers for two days that we had to accommodate to as that is higher priority. Meanwhile all this is going on my 15 year old had a catscan and orthopedic *********** since she fractures her wrist from cheer. Our three year old was doing treatments at dermatologist. So yes I was busy but job still got done as soon as I was free. Job was completed Nov 10th with pictures I taken to prove it was done .Thank you .
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.