Customer ReviewsforToyota Universe

BEWARE BAIT AND SWITCH! After I looked for a 2024 RAV4 Hybrid LE on Toyota Universe's website, a woman named ********************************* called me and said if I came in right now I could drive a 2024 RAV4 Hybrid LE on the lot. So I drove 45 minutes to the dealership. ***** was nowhere to be found, and a salesman who came after 10 minutes told me he had no RAV4 Hybrid LEs and wouldn't for weeks. He tried to interest me in a Prius. Then I remember that the EXACT SAME bait and switch happened to me at Toyota Universe in 2021. What an awful, dishonest business. *********************

Toyota Universe in *************** is the worst. They failed to uphold the contract they signed so I took them to court - TWICE. Twice they lost the case and are liable for damages to me. They refuse to pay, ignore letters from lawyers, ignore the judgments of the courts, etc. Anyone considering doing business with this entity should really consider what they're getting themselves into. My fight goes on.

They falsely advertise online with prices 8-11k less to lure you in then they add on additional fees. Needs to be investigated by the ***************************

This dealership is an absolute scam!!!! I was given an out of the door price over the phone based on the listed price online and a 0% APR promotion. When i went there they said its not applicable and that I was given the wrong price. They are going to "fire" the people who gave me the price. During the initial talk, they didn't even want to calculate an offer for me because I had called them out for their Internet sales people providing a price." They left for 10 minutes to, "listen to the recorded call" to see what happened. The "top salesman" **** was an absolutely unprofessional jackass, was not interested in any negotiating so I had to ask for his manager. After they finally got me a price, the reconditioning fee as well as Doc fee were 2-3 times what the listed price on the website was. It literally saved me that I read online and asked about the fees over the phone. Save your time, go to another dealership.Maybe this dealership was great at one point but now it is a disgrace to the Toyota brand. Hoping corporate comes and cleans up this trash site. I wouldn't even give a star review if i could.

Terrible, lies and more lies, I travelled almost 3 hours to see a car that I was sent a VIN number but car was not there. And they insist was an honest mistake and manager tried the change my mind and when I asked to see employee that made arrangement for price and visit I wax not able because she takes very long breaks , I call her and she said she will be back in 10 minutes, after that she never appeared and never answer my call again

Just bought my second car from ******* and as always it was an easy and great experience

************ Dec. 9, 2023, I purchased RX350 and offered me if i want the extended warranty that cost me $3500.00 and i said yes and paid it in full out of my credit card. The next day i called to cancelled it and the ********************** was sarcastic. I called/emailed several times few where answered. December 28 when they decided to cut the check and mailed to the Bank not to me. So, i waited another 2 weeks and finally the bank sends the check bank to TOYOTA universe. They email me to inform, and they will cut the check in my name and finally received my refund. BUT THEY DIDN'T REFUND THE *** THAT THEY IMPOSED ON THE $3500.00 VEHICLE WARRANTY WHICH WAS ABOUT $231.88. i Emailed ***************************** and never attempt to answered. Up to this time Jan. 22, ****, never heard from them...

We went to Toyota Universe looking for a Grand Highlander with the hope to purchase it. We ended up looking at and leasing (misguided by **** while wishing to finance) a Sienna with an **** of $49K before negotiation . **** told us we were approved for leasing instead of financing. We asked to look at both numbers to make a decision. He just wrote on a piece of paper what our monthly payments would be. Both options be around 1K, but a lease would be cheaper. We said we were leaning towards financing. It is what we had done in the past. There was no real explanation in the difference between leasing and financing. He asked how much we would be putting down. We paid $10K when you really don't need to leave such a large down payment on a lease. He kept saying the interest would be much higher if we finance, but no actual numbers were shown. We didn't have a chance to negotiate the price either. We feel that we were swindled with this "deal". Also, **** (financing person) asked my husband to sign documents and never allowed us to see a waiver indicating we could wait 24 hours before signing the contract. We were rushed out of there. We called the next day and no one was around. We called Toyota directly. They confirmed $73K for a Sienna 2023 was way over the **** value. They asked to contact Toyota Universe again. We went in person again because the numbers do not add up and our $10K do not reflect as our down payment anywhere. **** met with us again even though we requested to speak to his manager. **** told us he was the only manager there and that Toyota has been charging $10,000.00 over the market value on every car they sell now. He said if we switched over to Financing we would be paying a whole lot more. That is not what Toyota Financial says. These people took our money and we are stuck with an unwanted lease. I will never lease a car or purchase anything from them again. Do your homework and read before you sign. Don't walk, run away from Toyota Universe!

I signed the sale agreement, the Toyota Universe rep told me the boss do not want sell this vehicle. but still hold my deposit. Asked many times & spent over 8 days, the dealer still hold the deposit.

****************** in Toyota: My experience was terrible. On Thursday I called Toyota ****************** and asked about prices for tiers and aliment. I was told that Toyota has a promotion "'buy 3 tiers, get one for dollar" and 99$ aliment. I also asked about the cheapest tiers and got a price 130$. So **** + 99 + taxes and services, so i was prepared to pay 520 - 550$. I made an appointment for Saturday morning 7 am , and arranged my car to dealership on Friday. The advisor called me around 8 am and said that he did not know about promotion, he didn't know about cheapest tiers, and my estimates for 4 tiers and aliment will be 1200$. I asked to deliver the car home. He called back and said that the manager **** told him to honor prices that were given before. I didn't sign any documents, I just trusted a lier from Toyota.My bill was 670$ instead of expected 550$. I called manager ****, and he yelled at me and hang up on me. He also advised not to come to Toyota Univerce in future.