ComplaintsforService Quick, Inc

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Service Ticket ********** 6/24/2024 Service Techs arrive to repair the TV. In doing so they drop the TV shatters the 75’ screen and breaks the frame in the back. The couch sustains a rip and team & the service tech verbally abuse my wife and son, who is 11 thought the repairman was going to get physical and was scared as was my wife as I I wasn’t home. On July 1 a repair tech was very professional but didn’t have all the parts to complete the repair. July 3rd the scheduled repair was to happen and at 7:30 am tech called and cancelled because the part isn’t in. I took today off. July 3rd, 2024 I reached out to customer service requesting a call from the regional supervisor of repairs of the area I live and a direct contact to the facility. No response. I contacted Samsung and they direct me to the third party repair. This has been on going for almost 2 weeks as the part has not come in and the damage done to the property hasn’t been addressed. Finally on July 11th, a call in supervisor gives the direct line to the local repair region in Cleveland Ohio and it is their fax number and on checking it is a non traditional number for their Engle Road Office in Cleveland Ohio. I want the property damage addressed and transparency in their communication system. The employee who verbally abused my wife, I understand that an internal hiring issue but they should do better on training as that was unacceptable border line verbal assault.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a ******* washer, which broke under warranty. But *******'s ServiceQuick continuously fail to repair it.The originally sent out a tech to do a diagnosis. He said the "clutch" was bad and a new appointment was needed for the repair.Getting an appointment, means that ServiceQuick tells you the date they will be arriving. But they fail to give a window of time. The first appointment I had to get the washer repaired, I sat at home waiting the entire day. I lost that day off from work.I complained to them but never got anything but "oh we are sorry, we will send out someone else". I told them repeatedly I needed a window of time, but they would not give it to me. They could only give me a date.After sending them numerous emails of complaint to their office of the president and calling them, a tech called me to set up a new appointment. Again, he couldn't give me a window of time.Today, with an appointment for this date, a tech showed up. I received a text message 20 minutes and 15 minutes before he showed up saying he was on the way. But I wasn't given a time. He showed up as I had to get on a **************** for work with my boss. I opened the door to my garage, removed my dog and told the tech he could just go in and work on the washer.He didn't... He rang my door bell while I was on my video call with my boss. The door was open like I had told him.After 10 minutes, he left without working on the washer....I CANNOT SIT AND WAIT FOR A SERVICE COMPANY TO SHOW UP WITHOUT ADVANCE NOTICE WITH A TIME WINDOW AT LEAST 24 HOURS PRIOR. ServiceQuick is expecting the customers to just drop everything when it suits them to show up.At this point ******* has shown an inability of repairing the washer and I expect a replacement of the machine.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I HAVE A BRAND NEW SAMSUNG TV WHICH IS UNDER WARRANTY AND WAS PICKED UP AT MY HOME BY SERVICE QUICK MORE THAN A WEEK AGO - THE 2 SERVICE REPS CAME IN AND PROCEEDED TO TELL ME IT NEEDED A NEW SCREEN AFTER A 2 MINUTE DIAGNOSIS. I ASKED FOR A MORNING APPT - THEY TOLD ME BETWEEN 2-2:30 PM I TOOK OFF FROM WORK(I WORK 1HR FROM HOME) - THEY SHOWED UP AT 4 I NEVER GOT A RECEIPT FOR THE TV THEY TOOK AWAY THE SERVICE REPS TOLD ME IT WOULD TAKE 2-3 DAYS FOR REPAIR AND TO CALL SERVICE QUICK TO SCHEDULE AN AM APPT I CALLED SEVERAL TIMES AND EACH REP THAT I TALKED TO GAVE ME A DIFFERENT STORY - THE TV WAS IN THEIR WAREHOUSE, THE PART WAS DUE ON FRIDAY, THE PART WAS DUE ON MONDAY, THEY WOULD CALL ME WHEN IT WAS READY. I RECEIVED A TEXT A WEEK LATER THAT IT WAS DONE - I CALLED TO SCHEDULE AN AM SERVICE FOR THEM TO PUT BACK THE TV - A 20 MINUTE JOB AT MOST. THEY ASSURED ME THEY COULD ACCOMODATE ME. I WAITED FOR THEM TO SHOW UP THIS AM AND GET A PHONE CALL THAT THEY ARE COMING BETWEEN 12-2PM, NOT THE TIME THAT I WAS ASSURED I CALLED THEIR"CUSTOMER SERVICE" AND WAS TOLD ALL THEY COULD DO WAS RESCHEDULE THE APPT. THE REP THEN SUGGESTED THAT I TRY ANOTHER SERVICE COMPANY! HOW CAN I WHEN THEY HAVE MY TV? EVERY TIME I HAVE SPOKEN TO ONE OF THE SERVICE QUICK REPS THEY HAVE LIED TO ME ABOUT THE STATUS OF MY REPAIR AND THE TIMES THEY ARE COMING TO MY HOME. I WANT MY TV BACK ASAP AND HAVE CONTACTED THE CORPORATE OFFICE OF SAMSUNG TO REGISTER MY COMPLAINT - SERVICE QUICK IS ONE OF THEIR SERVICE PROVIDERS THEY RECOMMENED I WOULD NEVER USE SERVICE QUICK AND I WILL CONTINUE TO COMPLAIN UNTIL SOMEONE PAYS ATTENTION TO ME

• Initial Complaint

  02/13/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Service Quick communication has been horrible, lacking integrity and extremely unprofessional. I initially reached out to my device Customer **********************, and I provided photos of the issue as well as ran through several of the troubleshooting options before ******* diagnosed a screen issue and placed a repair service order for me with Service Quick. A few days later I had a Service Quick rep named ****** reach out to me requesting photos to ensure that they were prepared with the correct materials to resolve the issue on my appointment the next day. During the appointment, ******* came by, snapped a few photos and again, diagnosed the screen issue before heading back out after less than 2 minutes. As I was under the impression that the issue would be resolved on this day, I asked what this visit was about to which ******* told me that the next steps here would be yet another follow up appointment in a couple of business days to officially work on repairs or he could take the device out with him to be returned to me in a months time. He said that I was put down for a pick up, which is not what I agreed to nor was informed of, nor was it how he was navigating the appointment to begin with. ******* then asked me to confirm a few other details for him which I did, as well as for the other reps earlier in the week. At each step throughout this process, Id been very responsive and provided all the info asked of me. Later that afternoon, I received an email confirming another repair appointment, followed by an email a few hours later in the evening stating that my ticket was cancelled. I followed up via email about this and I received no communication from Service Quick and they did not reply to any of my follow **** So after deploying a random rep to my home, who was there all of 2 minutes and did nothing, on top of not having introduced/identified himself, the email notification stated that my ticket had been cancelled due to Customer Information Incorrect/Missing which is untrue, then refuse to respond to any of my follow **** This is deeply unsettling, as they have now collected my personal information, address, they deployed a rep who took photos of/in my home, and then completely disappeared.

• Initial Complaint

  07/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Absolutely worse service provider. My less than 3 year old ****************** stopped working on June 11th. The tv would shut on and off without prompt. I called ******* and they connected me to their service provider Service Quick. I was able to secure an appointment on June 30th. My brother was present at the visit because I was unable to take the day off. They did absolutely nothing. However, they scheduled a follow up for 7/6/23. On 7/5/23, around 730pm, I receiveda confirmation email for the appt. Around the same time, a techniciantexted me to confirm the time of appointment. At 745pm Service Quick CANCELLED the appointment due to "parts delay" and rescheduled for 7/10/23. This morningon the 10th, I called Service Quick to get the time of appt. The representative said the appointmentwas cancelledbecausethey no longer serve Long Island. Again, I had to have a family member stay at my home to greet thetechnician. When I called ******* regarding service cancellation, I was told it was another problem. NOTHING TO DO WITH REGIONAL SERVICE OR PARTS DELAY. I didn'treceive a phone callor email and ANOTHER family member was inconvenienced and had their time wasted.This is probably the WORST repair servicer I have ever encountered. Beware!

• Initial Complaint

  01/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Utilizing Service Quick to fix an issue with our dishwasher. Provider took over a month to diagnose original issue. When they fixed it, they broke the dishwasher and it now leaks. We are trying to get them to fix it as soon as possible, but our appointments keep getting cancelled or rescheduled without any notification.

• Initial Complaint

  12/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Company came out to fix my fridge. They charged me 140 dollars and said they would come back to fix and never returned and didn't return phone calls

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩