ComplaintsforShell Oil
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Complaint Details
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Initial Complaint
05/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4-6-2023 at approximately 9:40 am I arrived at the Shell station at *************************************We only buy Shell gas and Diesel.I asked the attendant to fill up my **** F-350 with Diesel. I provided my credit card. In ********** I can not legally pump my own fuel. The cap show diesel only. I turned to speak to the other attendant. I did not notice that the attendant had pumped ***** gallons of gas into my truck.The attendant I was speaking with realized the gravity of the issue and called someone about the mistake.He assured it would all be taken care of, I would just need to provide basic info.. he spoke to someone on the phone. I had my truck towed to my **** dealership. ******* ****, *******, **.The next day I returned to the Shell station with the package of information requested. The seemingly attendant in charge called the person again and I spoke to him.. he asked me to text the info to him..he would not give me his name, just that he was ** and his number was ************ and he would take care of it but he was very busy. No one would also provide me with the name of the attendant that pumped the gas.taken I was continually told that it would be taken care of.I provided RJ with an estimate from **** for the repairs...I texted all the information requested including the estimate, my name, phone and cell number, address. I followed up 2 times the next week and have never heard anything back. My name is *************************. I live at **********************************************************. My phone is ************ cell ************. My Shell account is *********... card member since **** and before that cash.Please tell me when I can expect some type of answer to resolve and pay for the large repair bill. I waited 1 month to complain and expect an answer soon. (this week)Thanks,*************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
103 Main St
Madison, NJ 07940-1806
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.