Business Profile
Auto Insurance
Dealer Loyalty ProtectionThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Dealer Loyalty Protection's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.64/5 stars
Average of 50 Customer Reviews
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Review fromNataliya M
Date: 12/16/2024
1 star“I want to share my recent experience with Dealer Loyalty Protection because it has been extremely upsetting. After my car was declared a total loss, I was treated unprofessionally by the GAP department manager Richard ********** After raising my concerns about the adjuster’s behavior, I received a nasty, intimidating email from the manager that left me feeling terrible. The language and attitude were completely unprofessional. This entire experience has left me feeling that my case wasn’t handled fairly, and I want others to be aware of how I was treated. Additionally, I received contradictory information about my reimbursement eligibility. I had never had such an attitude in my life!Review fromCandice H
Date: 12/06/2024
1 starThis warranty is worthless. They are happy to take your money every month for the warranty, but will not pay for covered repairs. They will say the car has depreciated too much, and that is their loophole. All cars depreciate, and they dragged out the process out very painfully over six weeks to decline all (covered) repairs. Warranty companies know the values of cars, if it wasn't worth it 2 years into the coverage, it wasn't worth it when we bought it and it shouldn't have been offered.Review fromCrystal S
Date: 11/30/2024
1 starComplete scam. They will nickle and dime you when it is time to pay out a valid gap claim. From the very first time you chat with them after an accident they make it abundantly clear that they have no intentions of covering the gap between what insurance paid out and what you still owe. Over all they shorted me about 2k between what insurance paid and what was owed on vehicle; and give you a take or leave it attitude when its time to accept payment.Review fromCasey A
Date: 11/23/2024
1 starCasey A
Date: 11/23/2024
DLP Dealer Loyalty Protection is a terrible extended warranty for you vehicle. If dealership offers this stay away. I bought the product for a used vehicle that was already covered by an extended warranty but other warranty was expiring. My exhaust manifold started leaking. They said on my truck for five days and said they don’t have the contract. Could I send them the first page of the contract? I sent them the contract four hours later. He denies my claim after he was being a smart Alec To me on the phone, trying to rush me off the phone. Do not buy this product try something else.Dealer Loyalty Protection
Date: 11/27/2024
Thank you for your complaint and/or review regarding your issue with us here at ***. We truly appreciate the feedback and welcome your thoughts and input. As you may or may be aware, the Better Business Bureau (BBB) is not a government agency, has no oversight or control over our decision and the most the BBB is able do for you is post your complaint online specific to their own website. The BBB is a private business who asks for us to pay them a fee to respond to your grievance which we will not do.
If you are reading this and thinking about filing a BBB complaint, please call us first to discuss your frustration and see if we can assist you because once you make the decision to post a one-sided narrative on the BBB website, we will no longer engage you or be willing to discuss the matter whatsoever. Even if you contact us with a grievance, this does not mean we will always have a resolution however what we can guarantee is that we will make sure we are accurate to the letter of the contract and that you are fully informed as to how a decision was made.
We cannot make 100% of the customers happy 100% of the time but to reiterate,we will absolutely make sure that we have properly adjudicated any claim,properly handled any refund and properly responded to any complaint you have made if you contact us directly.
Thank you in advance,
**** *********, CEOReview fromMichael R
Date: 11/20/2024
1 starWife had an accident 5 months ago, they require a ton of paperwork (10-15 documents), which was submitted within a 2 to 3 weeks after the accident. After they received all the paperwork, they required a statement from my wife which they never called to do. After calling several times they pushed it to underwriting and had been there for months. Unbelievable that they are still in business. I will never, ever, use their gap again! Worst warranty/gap company I’ve every worked with.Review fromAngela D
Date: 11/04/2024
1 starAngela D
Date: 11/04/2024
This company is impossible to work with. They will only take communication electronically, but when my mechanic tries to email them the mailbox is full and the message undeliverable. We have been waiting since September 6, 2024 for them to approve a claim. It seems like they are just waiting people out, hoping we will give up and pay for the repair ourselves.Dealer Loyalty Protection
Date: 11/27/2024
Thank you for your complaint and/or review regarding your issue with us here at ***. We truly appreciate the feedback and welcome your thoughts and input. As you may or may be aware, the Better Business Bureau (BBB) is not a government agency, has no oversight or control over our decision and the most the BBB is able do for you is post your complaint online specific to their own website. The BBB is a private business who asks for us to pay them a fee to respond to your grievance which we will not do.
If you are reading this and thinking about filing a BBB complaint, please call us first to discuss your frustration and see if we can assist you because once you make the decision to post a one-sided narrative on the BBB website, we will no longer engage you or be willing to discuss the matter whatsoever. Even if you contact us with a grievance, this does not mean we will always have a resolution however what we can guarantee is that we will make sure we are accurate to the letter of the contract and that you are fully informed as to how a decision was made.
We cannot make 100% of the customers happy 100% of the time but to reiterate,we will absolutely make sure that we have properly adjudicated any claim,properly handled any refund and properly responded to any complaint you have made if you contact us directly.
Thank you in advance,
**** *********, CEOReview fromStewart a
Date: 10/31/2024
1 starStewart a
Date: 10/31/2024
I’m leaving this review after my phone call today , I got into an accident back in early July it was a considered a total loss within days . Everything was going smooth up with my insurance and lienholder up until I had to deal with these guys. I spoke with my Lien holder and they mentioned they submitted all documents requested by D.L.P. (Dealer loyalty protection ) Then I personally call D.L.P and they mention they need further documents, why wouldn’t they tell this information to my Lienholder ? I had to personally call and get this information myself. Anyways I had to do it personally and it took me a little over 2 weeks to gather everything but I submitted all their documents . I get a email saying all documents have been SUBMITTED to their underwriting and it’ll take 4-6 weeks to finish the process. So from the date of that email , I started the countdown so a little over 6 weeks has passed already and I called again today , for them to tell me it was submitted only 10 days ago and can take a couple more weeks . I dont understand what’s going on , all they tell me is probably high volume of claims but I’ve been cooperative in trying to resolve this while still paying for a car that I can’t drive anymore . I’ve been very patient and try to get an understanding on why they’re dragging this out .Dealer Loyalty Protection
Date: 11/27/2024
Thank you for your complaint and/or review regarding your issue with us here at ***. We truly appreciate the feedback and welcome your thoughts and input. As you may or may be aware, the Better Business Bureau (BBB) is not a government agency, has no oversight or control over our decision and the most the BBB is able do for you is post your complaint online specific to their own website. The BBB is a private business who asks for us to pay them a fee to respond to your grievance which we will not do.
If you are reading this and thinking about filing a BBB complaint, please call us first to discuss your frustration and see if we can assist you because once you make the decision to post a one-sided narrative on the BBB website, we will no longer engage you or be willing to discuss the matter whatsoever. Even if you contact us with a grievance, this does not mean we will always have a resolution however what we can guarantee is that we will make sure we are accurate to the letter of the contract and that you are fully informed as to how a decision was made.
We cannot make 100% of the customers happy 100% of the time but to reiterate,we will absolutely make sure that we have properly adjudicated any claim,properly handled any refund and properly responded to any complaint you have made if you contact us directly.
Thank you in advance,
**** *********, CEOReview fromBrandon W
Date: 10/03/2024
1 starBrandon W
Date: 10/03/2024
I had a total loss February 2023. I was working with Hugh ***** on my claim and was told all my documents were in and nothing else was needed. I did not hear anything from Hugh ***** or DLP. I received negative reports on my credit, checked and it was from my Finance company, regarding balance. Once I checked with my finance company, was told that the GAP claim submitted through DLP, did not pay out anything. I called DLP and the representative said that Hugh ***** no longer worked there and he tried reaching out, because the underwriters needed an additional letter. Emily stated my claim was denied, because they could not get in contact with me. I received NO COMMUNICATION from Hugh or DEALERS LOYALTY PROTECTION. The dealership I purchased the vehicle from, stated they NO LONGER have dealings with DLP. THE GAP coverage they provided was a FULL scam. I recommend if you see them as a GAP provider, do not accept terms! SCAMMMMMMMMMMDealer Loyalty Protection
Date: 11/27/2024
Thank you for your complaint and/or review regarding your issue with us here at ***. We truly appreciate the feedback and welcome your thoughts and input. As you may or may be aware, the Better Business Bureau (BBB) is not a government agency, has no oversight or control over our decision and the most the BBB is able do for you is post your complaint online specific to their own website. The BBB is a private business who asks for us to pay them a fee to respond to your grievance which we will not do.
If you are reading this and thinking about filing a BBB complaint, please call us first to discuss your frustration and see if we can assist you because once you make the decision to post a one-sided narrative on the BBB website, we will no longer engage you or be willing to discuss the matter whatsoever. Even if you contact us with a grievance, this does not mean we will always have a resolution however what we can guarantee is that we will make sure we are accurate to the letter of the contract and that you are fully informed as to how a decision was made.
We cannot make 100% of the customers happy 100% of the time but to reiterate,we will absolutely make sure that we have properly adjudicated any claim,properly handled any refund and properly responded to any complaint you have made if you contact us directly.
Thank you in advance,
**** *********, CEOReview fromRichard B
Date: 09/28/2024
5 starsI am writing this for the BBB to review. My name is Richard Benevento and I am the CEO of Dealer Loyalty Protection. I have had our General Council write to you to immediately cease and desist your one-sided stories of my company from posting on your website without any diligence performed by you before slandering my company. This will be your final warning to remove my company from your site or we will take swift action to seek court intervention to compel you to the same. You have ten (10) days to remove negative posts that are nothing more than one sided complaints from individuals who were properly handled and did not like their results.Review fromRaymond C
Date: 09/22/2024
1 starRaymond C
Date: 09/22/2024
There is no transparency with this company not to mention the lack of communication when attempting to get a status of a claim. The website let me log in once and no information on there to check on a claim. Phone calls are like a pin ball game where you get bounced around and when you do make contact, they seem nervous. I ended up paying the majority of the repairs and just left it at that. I got taken for over 1200.00 dollars with this company in policy payments, and I hope the cancellation of the policy goes through as that was a monumental task in itself. I broke my own rule of doing business over the phone with a place I never heard of. The initial contact should have raised red flags as the callers could not get my VIN right and kept putting me on hold. MEPCO, AAP, DLP or who ever you are, people, just watch out for this outfit.Dealer Loyalty Protection
Date: 11/27/2024
Thank you for your complaint and/or review regarding your issue with us here at ***. We truly appreciate the feedback and welcome your thoughts and input. As you may or may be aware, the Better Business Bureau (BBB) is not a government agency, has no oversight or control over our decision and the most the BBB is able do for you is post your complaint online specific to their own website. The BBB is a private business who asks for us to pay them a fee to respond to your grievance which we will not do.
If you are reading this and thinking about filing a BBB complaint, please call us first to discuss your frustration and see if we can assist you because once you make the decision to post a one-sided narrative on the BBB website, we will no longer engage you or be willing to discuss the matter whatsoever. Even if you contact us with a grievance, this does not mean we will always have a resolution however what we can guarantee is that we will make sure we are accurate to the letter of the contract and that you are fully informed as to how a decision was made.
We cannot make 100% of the customers happy 100% of the time but to reiterate,we will absolutely make sure that we have properly adjudicated any claim,properly handled any refund and properly responded to any complaint you have made if you contact us directly.
Thank you in advance,
**** *********, CEODealer Loyalty Protection
Date: 11/27/2024
Thank you for your complaint and/or review regarding your issue with us here at ***. We truly appreciate the feedback and welcome your thoughts and input. As you may or may be aware, the Better Business Bureau (BBB) is not a government agency, has no oversight or control over our decision and the most the BBB is able do for you is post your complaint online specific to their own website. The BBB is a private business who asks for us to pay them a fee to respond to your grievance which we will not do.
If you are reading this and thinking about filing a BBB complaint, please call us first to discuss your frustration and see if we can assist you because once you make the decision to post a one-sided narrative on the BBB website, we will no longer engage you or be willing to discuss the matter whatsoever. Even if you contact us with a grievance, this does not mean we will always have a resolution however what we can guarantee is that we will make sure we are accurate to the letter of the contract and that you are fully informed as to how a decision was made.
We cannot make 100% of the customers happy 100% of the time but to reiterate,we will absolutely make sure that we have properly adjudicated any claim,properly handled any refund and properly responded to any complaint you have made if you contact us directly.
Thank you in advance,
**** *********, CEO
Dealer Loyalty Protection is NOT a BBB Accredited Business.
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